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Customer Service Representative - Salem

Company: Enterprise Rent-A-Car
Location: Salem
Posted on: November 18, 2021

Job Description:

Overview Enterprise Rent-A-Car is looking to grow our Customer Assistance Representative - team! Enterprise is a fun and friendly place where team work rules. We work hard, and reward hard work. If you enjoy a job where you're not staring at the clock, this is the one for you! The Sr. Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up. This position is located at our Salem, OR location: 1980 Front St. NE Salem, OR 97301 This part time position pays $15.50 / hr plus performance based monthly bonus $50-$320 and gauranteed 25 hours per week We offer: * Paid time off * Employee rental and purchase discounts * 401k Retirement plan plus employer match * Employee referral bonuses $300-$3000 As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned * Provide a high level of customer service by assisting customers and assessing their rental needs * Meet and greet customers in a friendly and timely manner * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns * Understand and communicate rental terms and conditions, vehicle features and other services * Sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications * Must be at least 18 years old * Some college preferred * Must have at least 1 year prior customer service retail or administrative support experience * Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years * No drug or alcohol related conviction on driving record in the past 3 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future *

Keywords: Enterprise Rent-A-Car, Salem , Customer Service Representative - Salem, Sales , Salem, Oregon

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