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Oregon Department of Transportation: Transportation Services Representative 1 (Limited Duration)

Company: Oregon Department of Transportation
Location: Salem
Posted on: February 25, 2021

Job Description:

Initial Posting Date: 02/02/2021Application Deadline:02/14/2021Agency:Department of TransportationSalary Range:$2,837 $4,225Position Type:EmployeePosition Title:Transportation Services Representative 1 (Limited Duration)Job Description:Transportation Services Representative 1 (Limited Duration)Oregon Department of TransportationDriver and Motor Vehicle Services Division (DMV)Field Services Group Northwest RegionSalem, Oregon *** ODOT is following the direction of the Governor's Office to help slow and prevent the spread of COVID-19. Visit our COVID-19 web page for more information. The role: Bring your passion for customer service to ODOT! In this role, you will be responsible for enhancing the image of the department by representing DMV in a professional manner and by meeting customer service expectations while adhering to privacy laws. You will secure the motoring public's compliance to DMV requirements by explaining and interpreting laws, rules, policies, procedures, programs and records. As a team member, you will deliver customer service through person-to-person contact at the counter, over the phone and through written correspondences.This is a limited duration appointment that is expected to end on or before 12/31/21. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent. We invite members of all diverse communities to join our workforce as we endeavor to best serve Oregonians from every background. ODOT values diversity and inclusion because they are good for Oregon. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, and providing opportunities for professional enrichment we are better able to serve those around us. We thank you for considering this employment opportunity. If you are a current State of Oregon employee, you must apply through your employee Workday profile. A day in the life:You will communicate regularly with customers of diverse backgrounds, age and ethnic groups. You will perform counter work and assist the public in titling and registering vehicles and obtaining all types of over-the-road permits.You will interpret and apply vehicle laws and agency policies and regulations.Inspect supporting documents and applications for completeness and accuracy.Provide applicants with driver license study materials and assist them with the application process.Administer, correct, and explain the law tests.Conduct and interpret the vision tests.Perform physical examination of vehicles in all weather conditions.Produce photo licenses, instruction permits and identification cards.Determine and collect appropriate fees for transactions.Assist in maintaining sensitive inventory and other office materials.Account for documents and monies received; maintain established balance standards; balance receipts at theclose of each business day.You will conduct driver license examinations, including behind-the-wheel drive tests for regular class C vehicles.You may be required to travel and work in other offices in the Northwest Region as well as attend training outside of the Region.To request a copy of the position description, which includes all duties and working conditions, please email Recruitment Consultant ...@odot.state.or.us. What s in it for you:Work/life balance and 10 paid holidays a year competitive benefits packages and so much more. Click here to learn about working at the Oregon Department of Transportation.Live, work and play in Salem, Oregon! Want to know about new job postings? Click HERE to subscribe for email notifications through GovDelivery!What we need: Two (2) years of public contact/customer service experience which includes dealing with the public in-person or by phone providing information about services/programs or explaining/applying laws, rules, regulations/procedures. ANDExperience or training using computers to retrieve and input data. ANDThe ability to type 30 wpm with 90% accuracy. If you are offered an interview, a typing test will be required. Completion of an associate's degree may substitute for one (1) year of the public contact experience. You will be required to use a vehicle to conduct business. You must possess and maintain a valid driver license and acceptable driving record. Your license does not have to be issued in Oregon to be considered. What we d like to see:If you have these qualities, let us know! It s how we will choose whom to move forward! Experience working in a stressful, fast paced environment with constant changing priorities and deadlines.Experience dealing with angry or hostile customers.Experience handling multiple assignments and frequent interruptions.Experience effectively communicating with customers or clients. Your application materials may be graded on spelling, grammar, punctuation and presentation. How to apply: Before applying, click here to visit our applicant information website to learn more about our process. Complete the application. We will not accept a position description in place of a completed application. Because of the volume of applications we receive, we do not review any attachments that we do not ask for.Your application will need to clearly demonstrate how your experience and training relates to the qualities listed above. Complete questionnaire.After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.If you are a veteran, you may receive preference. Click here for more information about veterans preference. The task to claim preference will come after the public records request and gender identity questionnaire tasks. Click here for a guide on how to upload your documents. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments. Need help?For questions, call 503-###-#### or email ...@odot.state.or.us. The fine print:We may also use other factors to help us decide who will move forward, such as your related work experience, your education and the overall professionalism of your application materials.We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security s I-9 form confirming you are able to work in the US.Don t attach extra documents. We will only look at documents that we ask for.We will use this recruitment to establish a list of qualified candidates to fill the current vacancy and possibly future vacancies as they occur in this unit or location.We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for REAL ID designated positions. Employees in these positions have the ability to affect the identity information that appears on driver s license or identification cards. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.You will be represented by the Service Employees International Union (SEIU). Human Resources/Recruitment, MS12355 Capitol St NESalem OR 97301-3871Fax 503-###-#### ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact the employee civil rights and diversity manager at 1-877-###-#### (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-###-####. Oregon Relay Service can be reached by calling 7-1-1.#LI-DNP Associated topics: agente de servicio al cliente, associate, call center specialist, customer care, customer care specialist, customer service representative, representative, service, support, system support

Keywords: Oregon Department of Transportation, Salem , Oregon Department of Transportation: Transportation Services Representative 1 (Limited Duration), Sales , Salem, Oregon

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