Senior Account Support Analyst - HMIG
Company: Highmark Health
Location: Salem
Posted on: April 17, 2024
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Job Description:
Company :
HM Insurance Group
Job Description :
JOB SUMMARY
This job provides account support activities associated with the
implementation and administration of groups and accounts. Provides
assistance with non-standard benefit implementation tasks.
Identifies and resolves problems related to benefit
interpretations, non- standard benefits, handle rating concerns,
and coordinate claim extracts and any subsequent adjudication
requirements. The incumbent may have direct interaction with
producers, clients and sales reps to ensure complete
implementation, on-going service and all renewal activity. The
incumbent has significant expertise in their specific discipline(s)
and contributes to and manages small to medium projects within the
assigned area.
ESSENTIAL RESPONSIBILITIES
Load and maintain group information and benefit files.
Interact and provide support activities to Account Managers.
Resolve benefit inquiries received from Account Managers,
producers, sales reps and small market clients. May coordinate
meetings, projects, implementations with clients and core
partners.
Handle error management and ensure files are corrected.
Analyze/coordinate the implementation of new products, group
changes, benefit enhancements, non-standard benefits and activities
related to mass updates.
Act as a resource for colleagues with less experience.
Other duties as assigned or requested.
EDUCATION
Required
Substitutions
Preferred
EXPERIENCE
Required
Preferred
LICENSES/CERTIFICATIONS
Required
Preferred
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from
site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales
employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the
general nature and essential duties and responsibilities of work
performed by employees within this job title. It may not contain a
comprehensive inventory of all duties, responsibilities, and
qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal
standards and behavioral expectations as set forth in the code of
business conduct and company policies.
As a component of job responsibilities, employees may have access
to covered information, cardholder data, or other confidential
customer information that must be protected at all times. In
connection with this, all employees must comply with both the
Health Insurance Portability Accountability Act of 1996 (HIPAA) as
described in the Notice of Privacy Practices and Privacy Policies
and Procedures as well as all data security guidelines established
within the Company's Handbook of Privacy Policies and Practices and
Information Security Policy.
Furthermore, it is every employee's responsibility to comply with
the company's Code of Business Conduct. This includes but is not
limited to adherence to applicable federal and state laws, rules,
and regulations as well as company policies and training
requirements.
Pay Range Minimum:
$57,700.00
Pay Range Maximum:
$106,700.00
Base pay is determined by a variety of factors including a
candidate's qualifications, experience, and expected contributions,
as well as internal peer equity, market, and business
considerations. The displayed salary range does not reflect any
geographic differential Highmark may apply for certain locations
based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against
qualified individuals based on their status as protected veterans
or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, age, religion,
sex, national origin, sexual orientation/gender identity or any
other category protected by applicable federal, state or local law.
Highmark Health and its affiliates take affirmative action to
employ and advance in employment individuals without regard to
race, color, age, religion, sex, national origin, sexual
orientation/gender identity, protected veteran status or
disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Sexual Orientation/Gender Identity (
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
)
We endeavor to make this site accessible to any and all users. If
you would like to contact us regarding the accessibility of our
website or need assistance completing the application process,
please contact number below.
For accommodation requests, please contact HR Services Online at
HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and
Applicants Notice
Req ID: J241371
Keywords: Highmark Health, Salem , Senior Account Support Analyst - HMIG, Professions , Salem, Oregon
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