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Service Desk Analyst

Company: VirtualVocations
Location: Salem
Posted on: November 20, 2023

Job Description:

A company is looking for a Service Desk Analyst to join its remote Service Desk team.
Key Responsibilities:

Provide support to end users through the use of a case management system
Respond to and diagnose incidents, problems, and requests using knowledge base articles
Test new products before release and provide feedback to the Media Producer Team

Required Qualifications:

Employment eligibility to work in the US
Ability to work full business hours with potential for overtime
Strong communication, organizational, and troubleshooting skills
Experience working with an IT ticketing system
Working knowledge of Microsoft suite, including Word, Excel, and PowerPoint

Keywords: VirtualVocations, Salem , Service Desk Analyst, Professions , Salem, Oregon

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