Field Quality Controls Specialist
Company: Panasonic
Location: Salem
Posted on: May 27, 2023
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Job Description:
This is a remote position with a location in the Western US,
preferably near a national airport, but would consider other
locations for the right fit/candidate.
As Field Quality Controls Specialist, you will represent all
divisions of Hussmann manufacturing to customers within your
assigned region while collaborating with multi-regional and
cross-functional teams and third-party contractors, to achieve
desired results within budget and to specified quality and customer
requirements, and within the project schedule. You will also
support the development of organizational and departmental
processes to improve product release and delivery execution speed
and effectiveness, including analyzing and supporting the
implementation of NTD, NPD, and COD requests as required
Responsibilities
Support the controls "release to customer" field strategy for all
Hussmann products by serving as liaison between the engineering,
manufacturing, sales, product management, warranty customers,
contractors, and Field Quality Project Lead and Technical Support
teams. Key Job functions include:
Utilize knowledge of refrigeration controls applications to
mitigate customer risk during installation and start up
Provide proactive support for key customer onboarding and special
projects and new product and controls releases
Collaborate with cross functional teams to meet project objectives,
drive root cause, and mitigate customer risk
Advise in the customer support process related to the delivery and
startup of sustaining and new products
Participate in meeting cadences with cross functional teams to
ensure robust support plans for field escapes, issues, large
customer start up projects, and new products and controls start
ups
Support controls projects within budgetary guidelines
Effectively manage individual utilization - including maintaining
itinerary plans and proactively communicating to manager and leads
when schedule permits special project work
Collaborate with cross functional teams to meet project objectives,
drive root cause, and mitigate customer risk
Champion projects to completion
Support process improvement activities
Oversee complex order and new product builds
Drive cross-functional accountability related to Field Quality to
mitigate customer risk.
Document onsite findings utilizing the field report creation
process
Utilize the Field Escalation process when applicable
Perform Senior Field Quality Project Manager duties
Conducting plant and customer site audits to identify opportunities
for continuous improvement of product and processes.
Interact directly with customers, contractors, technicians and
engineering providing advanced level technical expertise in order
to instill confidence in Hussmann equipment, installation,
technical support, and service and will also have the experience to
provide startup support on refrigeration systems and merchandisers
as needed.
This position is customer facing; therefore, professionalism is of
the utmost importance as the FQS is viewed as Hussmann's "technical
expert".
Capable of influencing warranty expenditures by identifying and
resolving issues prior to equipment start-up
Support peers and technicians in Controls startup and
functionality
Facilitate/Coordinate Training as required
Provide Peer to Peer Training
Create Training Material as required
Requirements:
High School Diploma and Technical Degree required; Bachelor's
Degree preferred
A minimum of 7 years of Refrigeration/HVAC or related industry
experience
Must have advanced industry product knowledge; hands-on
understanding of complex refrigeration systems; and advanced
knowledge of electrical controls and equipment
Minimum 7 years of Field Project Management experience
Strong Microsoft Office skills, specifically Excel, PowerPoint, and
Word
Experience facilitating meetings with cross-functional teams
preferred
Experience managing complex customer start-ups
Ability to speak effectively before groups of customers or
employees of the organization
Manufacturing new product launch/build experience a plus
Mobility within work facilities including manufacturing and
installation sites
Knowledgeable and/or trainable in Hussmann systems (Aftermarket,
Tavant, CRM Dynamics, QMS, and Team Center)
Up to 70% independent travel to manufacturing and customer
sites
Key Competencies and Success Factors:
Build efficient, realistic plans and detailed actions to achieve
objectives; Sets priorities effectively and organizes information;
holds self and others accountable to project milestones and
results
Takes accountability for getting work done; is resourceful in
identifying creative solutions to difficult problems
Demonstrates effective consulting, negotiating, and persuasive
skills to diverse audiences, promoting constructive confrontation
and issue resolution; Presents information in a clear and accurate
manner
Strong business acumen; Ability to drive strategy, influence
practices, processes and policies that result in competitive
advantage; Continuously works to improve value through process
improvement
Understands customer and market demands; proactively ensure
customer requirements translate into program requirements, responds
promptly to customer needs and advocates resolution of issues
important to stakeholders
Strong ability to collaborate with cross functional teams with
ability to influence and create action
Keywords: Panasonic, Salem , Field Quality Controls Specialist, Professions , Salem, Oregon
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