Contact Center Consultant with $1250 Sign-On Bonus
Company: BECU
Location: Salem
Posted on: May 23, 2023
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Job Description:
As the nation's largest community credit union, we begin every
day focused on delivering superior financial products and services
for our 1.3 million members and more than -$30 billion -in managed
assets. Our work has an economic impact as we support our members'
financial goals. We are unapologetic about being devoted to our
members and the communities we serve. Our business is guided by our
people helping people philosophy - which includes our team members.
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BECU has been in business for more than 85 years, driven by
unwavering core values and a dedication to improving the
communities we serve. While we have a rich history, the future of
our company, accelerated by business and technology transformation,
is even brighter. There's never been a better time to work for
BECU.To learn more visit becu.org/careers.PAY RANGEThe Target Pay
Range for this position is $19.95-$24.42 hourly. The full Pay Range
is $18.75-$28.85 hourly. At BECU, compensation decisions are
determined using factors such as relevant job-related skills,
experience, and education or training. Should an offer for
employment be made, we will consider individual qualifications. In
addition to your salary, compensation incentives are available for
the hired applicant. Incentives are performance based and targets
vary by role.BENEFITSEmployees and their eligible family members
have access to a wide array of employee benefits, such as medical,
dental, vision and life insurance coverage. - Employees have access
to disability and AD&D insurance. - We also offer health care
and dependent care flexible spending accounts, as well as health
savings accounts, to eligible employees. - Employees are able to
enroll in our company's 401k plan and employer-funded retirement
plan. - Newly hired employees accrue 6.16 hours of paid time off
(PTO) on a per pay period basis based on hours worked (up to a
maximum of 160 PTO hours per year) and receive ten paid holidays
throughout the calendar year. Additional details regarding BECU
Benefits can be found here.SUMMARYThe Contact Center Consultant is
responsible for answering inbound calls, assisting member and
potential member inquiries. They will negotiate resolution of
complex inquiries, disputes and general troubleshooting of our
remote services. The Contact Center Consultant will perform in an
accurate, professional, and timely manner to ensure a high level of
quality services are being provided to the BECU members.
-At BECU, we rely on knowledgeable professionals to interact with
our valued members with questions or concerns regarding their
financial accounts; this is a fast-paced environment with
back-to-back calls that requires a candidate with excellent time
management and the self-discipline to always put our members first.
The ideal candidate will be willing to learn and adapt quickly to a
dynamic changing schedule.
Given the confidential nature of the conversations, we require our
Contact Center Consultant to be in a private closed room or office
with a distraction-free environment that enables the associate to
be 100% focused while talking to our members, with no
exceptions.------We ask that our Contact Center Consultants work in
a private closed room or office. Desk or table surface (minimum of
2ft x 4ft) and a desk chair required. -
------Distractions could include family members, other persons,
loud pets, and noise-generating devices such as tv, phone, radio,
etc.
As the voice of our company, the Contact Center Consultant must
possess excellent communication and interpersonal skills, as well
as be enthusiastic about helping members and driving their
satisfaction. If you have a passion for customer service and can
adhere to the qualifications above, please apply, as we would be
excited to talk to you!New hires (or rehires over 12 months) are
eligible to receive a $1,250 bonus. Sign on bonus is $250 first
paycheck, $500 at three months of employment, $500 at 12 months of
employment. Ask your recruiter for details!RESPONSIBILITIES
BECU is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, veteran status, disability,
sexual orientation, gender identity, or any other protected
status.
Keywords: BECU, Salem , Contact Center Consultant with $1250 Sign-On Bonus, Professions , Salem, Oregon
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