Systems Support Analyst
Company: Pearson
Location: Salem
Posted on: January 22, 2023
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Job Description:
**Summary**We are looking for a systems support analyst to join
our team at Pearson in the Evaluations Systems group which is part
of Pearson VUE Assessments and Qualifications organization. As a
systems support analyst you will work on software setup,
troubleshooting, and analysis for the software and services that
support the Evaluation Systems business which is focused primarily
on developing teacher certification programs under state contracts.
Evaluation Systems develops all aspects of certification programs
including test/assessment design including assessment review
conferences, registration, test delivery, portfolio assessment
management, scoring and test results publishing and reporting. As a
systems support analyst you will work on planned work like setting
up software for business activities like assessment review
conferences and you will work on system support tickets, and review
system logs. When working on tickets you will communicate with the
ticket requestor and collaborate with the software development team
and manager. You will have the opportunity to develop automation
for manual business processes in collaboration with the software
development teams. Software developers and managers at Evaluation
Systems value quality work and expect you to identify and promote
best practices for the team to ensure quality.**What to
demonstrate**+ Experience working with a business software ticket
system to effectively communicate progress, clarify requests, and
identify necessary escalation+ Proficiency troubleshooting and
debugging web applications (C#/Java/JavaScript) and analyzing
database queries and stored procedures (T-SQL) using Microsoft
Visual Studio and Microsoft SQL Server Management Studio.+
Collaboration with quality assurance, business software users,
software developers+ Ability to give and receive respectful
feedback+ Implementation of best practices for information
security, scalability, maintainability, and efficiency in software
and database change management+ Proficiency querying T-SQL
databases, writing performant SQL queries and stored procedures+
Experience automating processes using PowerShell and other
scripting languages**What you will do when you start**+ Set up your
complete local software environment with collaborators on the
development team so that you can run, troubleshoot, and deep dive
into the current software and services+ Participate in daily
standup meetings with the development team, quality assurance, and
business analyst and bi-weekly iteration and release planning+ Own
work items tickets/defects/software setup and support and
collaborate with software development team and manager to complete
and receive feedback and learn efficient methodologies.+ Review
upcoming software releases and provide analysis on feedback on any
support concerns.+ Learn to prioritize work and when to escalate
issues to managementDevelop the knowledge and skills to work on the
highest value and highest priority work through experience and
regular feedback and direction from your manager.Colorado,
California, Washington State, and NYC-based and Remote Roles, no
bonus or AIP:Compensation at Pearson is influenced by a wide array
of factors including but not limited to skill set, level of
experience, and specific location. As required by the Colorado,
California, Washington State, and New York City laws, the pay range
for this position is as follows:Minimum full-time salary range is
between $71,300 - $85,000.This position is not bonus eligible, and
information on benefits offered is here.**Job:**
TECHNOLOGY**Organization:** Assessment &
Qualifications**Schedule:** FULL\_TIME**Req ID:**
9780\#location
Keywords: Pearson, Salem , Systems Support Analyst, Professions , Salem, Oregon
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