IT Support Technician
Company: Marriott
Location: Salem
Posted on: January 19, 2023
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Job Description:
Additional InformationMarket based position in Seattle/PNW area,
supporting numerous hotels. Onsite training with market team, then
remote only.Job Number22185079Job CategoryInformation
TechnologyLocationResidence Inn Seattle East/Redmond, 7575 164th
Avenue NE, Redmond, Washington, United
StatesScheduleFull-TimeLocated Remotely?YRelocation?NPosition
TypeNon-ManagementJOB SUMMARYContribute general knowledge and skill
in technology to provide second-level, escalated support and break-
fix (repairs, installations, maintenance of all property & above
property-based systems) for multiple units. Generally, work under
supervision and within well-established guidelines to complete
routine tasks. Has knowledge of technology equipment/processes and
Marriott proprietary technologies. Is responsible for following
Marriott guidelines in the form of ISMs and SOPs.Follow all company
policies and procedures, report accidents, injuries, and unsafe
work conditions to manager. Maintain confidentiality of proprietary
information; protect company assets. Speak with others using clear
and professional language; answer telephones using appropriate
etiquette. Serve as role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process. Develop and
maintain positive working relationships with others; support team
to reach common goals. Ensure adherence to quality
expectations/standards; identify, recommend, develop, and implement
new ways to increase organizational efficiency, productivity,
quality, safety, and/or cost-savings. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 50 pounds.
Stand, sit, or walk for extended periods of time. Enter and locate
information using computers/ Point of Sale (POS) systems. Move up
and down stairs/ramps. Perform other reasonable job duties as
requested by Supervisors.Financial/Policy Work to ensure hotels are
in compliance with appropriate Marriott International Policies and
Information Security Manuals. Implement solutions as directed to
resolve discrepancies. Provide input to CAPEX to verify technology
is replaced on/before end of support life. Ensure technology assets
are secured. Work with Marriott certified providers. Maintain IT
Checklist and Application Inventory in ServiceNow.Quality
Assurance/Quality Improvement Identify and recommend new ideas,
technologies, or processes to increase organizational efficiency,
productivity, quality, safety, and/or cost-savings. Comply with
quality assurance expectations and standards.Technical Assist in
Information Technology disaster recovery and business
continuity.Communication Exchange information with other employees
using electronic devices (e.g., cell phones, email). Provide
assistance to coworkers, ensuring they understand their tasks.
Speak to guests and co-workers using clear, appropriate and
professional language. Answer telephones using appropriate
etiquette including answering the phone within 3 rings, answering
with a smile in one's voice, using the callers' name, transferring
calls to appropriate person/department, requesting permission
before placing the caller on hold, taking and relaying messages,
and allowing the caller to end the call. Discuss work topics,
activities, or problems with coworkers, supervisors, or managers
discreetly and quietly, avoiding public areas of the property. Talk
with and listen to other employees to effectively exchange
information.Data Communications Provide escalation support for
ServiceNow tickets. Provide remote escalation support for Marriott
approved technology solutions (i.e. mobility devices, GPNS) and
Identity Center Processes. Provide escalation and guidance to
property pertaining to guest and associate internet access
requirements. Escalate problems as appropriate through direct
supervisor, IT Field Manager Desktop Support. Escalate problems as
appropriate through direct supervisor, CLS IT Field and/or Marriott
IT resources Provide remote application installation and
configuration support. Confirm that technology security (i.e.
encryption, patch deployment) and technology compliance (i.e.
Quarterly ID Audits, MAARK1) are implemented. Advise/consult on IT
audits. Create and manage hardware inventory. Manage IT-related
components of projects. Provide 3rd party Vendor Management and
escalation support.CRITICALCOMPETENCIESAnalyticalSkills Problem
Solving Computer Skills LearningInterpersonalSkills Diversity
RelationsCommunications Electronic Communication Applied Reading
Communication ListeningPersonalAttributes Integrity Dependability
Positive Demeanor Safety OrientationOrganization Multi-Tasking Time
ManagementHardwareandSoftware Help Desk
HardwareNetworkAdministration Security Network Applications Systems
Administration/Monitoring Client/Server Application LAN and WAN
Administration Server System Network
SupportPREFERREDQUALIFICATIONSEducationCollege degree or equivalent
work experienceRelatedWorkExperienceAt least 2 years of related
work experienceSupervisoryExperienceNo supervisory experience is
requiredColorado Applicants Only:The pay rate for this position is
$25.00 per hour and offers health care benefits, flexible spending
accounts, 401(k) plan, earned paid time off and/or sick leave, life
insurance, disability coverage, and other life and work wellness
benefits. Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions._Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable
law._Marriott International is the world's largest hotel company,
with more brands, more hotels and more opportunities for associates
to grow and succeed. We believe a great career is a journey of
discovery and exploration. So, we ask, where will your journey take
you?
Keywords: Marriott, Salem , IT Support Technician, Professions , Salem, Oregon
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