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Senior Ops Analyst - Remote

Company: Lumen
Location: Salem
Posted on: June 21, 2022

Job Description:

**About Lumen**Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.**The Role**Senior Ops Analyst develops advanced models and tools, conducts statistical examinations, evaluates large data sets, and creates tailored models and dashboards.This role will be instrumental in the creation of a reliable and scalable infrastructure for ongoing reporting and analytics. You will be structuring ambiguous problems and designing analytics across various disciplines, resulting in actionable recommendations ranging from capacity planning and management, engineering improvements to organizational process optimization, customer servicing trending, and competitive research.You will complete life cycle data generation, outline critical information, analyze business procedures, and recommend specific types of data that can be used to improve upon them.Candidate should be well versed on industry-leading concepts and theories, with a strong understanding of how to deploy the proper solution in a given situation. Your work will be instrumental to achieving our mission of making informed decisions using the millions of data points**The Main Responsibilities**+ Manage multiple projects and proactively communicates issues, priorities, and objectives+ Partner with subject matter experts to document and translate business requirements into technical requirements+ Enable decision-making by retrieving and aggregating data from multiple sources to present it in a digestible and actionable format+ Analyze large data sets using database query and visualization tools+ Provide technical expertise in extracting, integrating, and analyzing critical data+ Anticipate, identify, structure, and solve critical problems+ Design and develop key performance metrics and indicators using standardized and custom reports+ Perform ad hoc analysis to quickly solve time-sensitive operational issues and business cases**What We Look For in a Candidate**+ Analytical thinking - spot trends and anomalies within statistical data, to include using reporting and statistics tools. High proficiency in classical statistical and mathematical modeling methods+ Mathematics skills - good understanding of basic accounting/financial practices, statistical analysis techniques, capacity planning strategies, forecasting algorithms, and other similar math skills+ Computer skills - work with various software packages, from reporting tools to statistical applications. Strong job candidates will need to be able to quickly pick up new computer programs and use them efficiently+ Report writing skills - have experience with preparing reports for multiple levels of the organization+ Organization skills - ability to stay organized while working in dynamic environment where numerous projects occur at the same time is a must. Experience with project management tools and methodologies required.+ Team collaboration - strong communication and interpersonal skills are needed to work as part of a team, coordinating closely with other departments within a company.+ Possess a thorough understanding of how to use these types of tools properly:+ Statistical and analytical tools (e.g., R, SAS, Python, Microsoft Power BI, Excel, general database querying - SQL / MYSQL / ORACLE)+ Data visualization and presentation tools (e.g., Microsoft Power Point, Visio)+ Business Intelligence Tools, machine learning or programming languages - preferredKnowledge of Field Operations processes, procedures, systems and daily required functions+ 1-2+ years of experience in Business Intelligence, Data Analytics, or related quantitative research functions or algorithmics+ 1-2+ years reporting, analytics, or business intelligence experience+ Required - Bachelors or Equivalent+ Preferred - Master's in a quantitative discipline (e.g., Analytics, Statistics, Math, Computer Science, Data Science/Modeling/Optimization, or similar)**What to Expect Next**Requisition #: 295552When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.**EEO Statement**We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.**NOTE:** Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.**Disclaimer**The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.**Salary Range****Salary Min :**57600**Salary Max :**128400This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.**Salary Range****Salary Min :**57600**Salary Max :**128400This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Salem , Senior Ops Analyst - Remote, Professions , Salem, Oregon

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