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Service Coordinator

Company: Source Refrigeration & HVAC
Location: Salem
Posted on: August 17, 2019

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:



  • Establish a solid rapport with the Service Managers and Technicians within assigned branch to ensure efficient communication.
  • Works closely with area manager to help support all facility safety and requirements and needs.
  • Provides coordination with dispatch in regards to any type of technician scheduling: advising dispatch that parts have arrived, supports with scheduling and prioritizing follow-ups, provides ETA on parts to required departments
  • Provides coordination with purchasing department: works with purchasing to ensure correct parts are order when they have questions. Monitor and approve tool purchases. Holds purchasing team accountable to ensure all purchase orders are consistently closed.
  • Is the liaison between purchasing and vendors to process all returns in a timely fashion and documents all returns to help maintain cost visibility.
  • Assist Preventative Maintenance management team to schedule and complete preventative maintenance utilizing pre-selected field resources within branch.
  • Responsible for verifying and confirming all parts obtained and current location notes are readily available to field technicians prior to dispatching service.
  • Works with area managers and operations manager on all inventory needs such as: coordinate physical inventory, refrigerant management, and monitor, evaluate, and minimize truck stock per truck, manage any replenishment orders, consistently keep track of all obsolete and excess inventories. Works with local vendors on the selling of any unneeded inventory.
  • Coordinate and support bid process, help with bid approval and submittal where appropriate. Order cranes, subcontractors etc.
  • Field technician interface for any general administrative issues: works with PM group to ensure schedules are met, assist with approval tool, coordinate with technicians on any missing forms or time card issues, assist service manager on call schedules
  • On-boarding new technicians, training, track safety progress of each team assigned and tracking of PPE. Coordinates required vehicle testing and training at hire and annually, schedules technicians annually to attend after one of the monthly meetings to standby and attend their annual training day.
  • Create and maintain departmental website and databases
  • Performs work with awareness of process improvement and notifying Operations Leaders of any potential or existing issues
  • All Other duties as assigned


    ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:



    • Excellent customer service skills with both internal and external customers.
    • Ability to communicate effectively, both verbal and in writing
    • Proficiency with Microsoft office automation products such as Word, Excel
    • Detail-oriented
    • Ability to work independently and in a team-oriented environment
    • Proficient typing skills to properly document dictation to update systems


      EDUCATION, EXPERIENCE AND/OR LICENSES:



      • High school diploma with 2-3 years of work experience


        SUPERVISORY RESPONSIBILITIES:

        Does this job have supervisory responsibilities? No: X Yes:

        Are there subordinate supervisors reporting to this job? No: X Yes: How many?

        Are there employees reporting directly to this job? No: X Yes: How many?

        What is the total number of employees who report both directly AND indirectly to this job? How many?

        WORK ENVIRONMENT:

        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Indoor general office environment, reasonably clean, well-lit and ventilated. The noise level in the work environment is usually quiet to moderate.

        CONFIDENTIAL DATA:

        This position may be exposed to confidential information about the company, our customers and other employees on a regular basis. Disclosure of such information to any outside party in a business or social context can seriously impact the company, and may jeopardize the relationship of trust we enjoy with our customers. Please refer to the Confidentiality section of the company policies for additional guidelines regarding the protection of confidential data.

Keywords: Source Refrigeration & HVAC, Salem , Service Coordinator, Other , Salem, Oregon

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