Customer Solutions Representative
Company: VirtualVocations
Location: Salem
Posted on: March 9, 2025
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Job Description:
A company is looking for a Customer Solutions Representative to
focus on customer retention and expansion in a B2B environment.
Key Responsibilities
Resolve outstanding issues and educate merchants on the value of
remaining with the company
Maintain current understanding of processing rate structures and
collaborate with departments to address merchant concerns
Make suggestions for process improvements to reduce account
closures and handle special projects as assigned
Required Qualifications
High School Diploma or equivalent required; some college coursework
preferred
Minimum one (1) year experience in Customer Service, Sales,
Retention, or Customer Loyalty
Ability to balance assertiveness and empathy when negotiating with
customers
Strong proficiency with Google Suite
Demonstrated ability to achieve and exceed goals and objectives
Keywords: VirtualVocations, Salem , Customer Solutions Representative, Other , Salem, Oregon
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