Technical Support Lead

Company: Change Healthcare
Location: Salem
Posted on: January 22, 2023

Job Description:

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.Please review the full template and ensure that you have removed all instructional sections prior to posting.Work Location:"Richmond, BC. Open to Remote - CanadaPosition:As a subject matter expert, the Technical Support Lead role is designed to investigate and propose solutions for complex problems in various technical disciplines such as PACS, IIS, Networking, Database, and Hardware. The Technical Support Lead will also share their in-depth knowledge about these topics to both internal teams via training and mentoring, and external teams via issue and technical escalation management.As a technical specialist, a Technical Support Lead is expected to lead Root Cause Analysis activities that come as a result of complex issue troubleshooting and various other projects they oversee.Core Responsibilities:--- Troubleshoot complex multi-system issues which utilize some of the following technologies: proprietary Change Healthcare software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases and other industry relevant systems and methodologies--- Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production &Installation, and Sales as required to deliver on customer requests--- Demonstrate an active leadership role in the zone assisting in the development of a collaborative work environment and productive culture--- Recognize strengths and weaknesses of the RSA and Sr. RSA support teams to identify mentoring candidates and provide coaching where needed--- Assist team members with troubleshooting and resolving complex technical issues--- Proactively assist team members with installation and configuration tips and best practices--- Understand the rationale behind, and closely follow, departmental best practices--- Advocate knowledge sharing between internal and external teams by being an active contributor to knowledge management by way of creating articles, updating outdated articles, conducting knowledge breaks, etc--- Identify opportunities for further team education and growth and assist in the technical development of the department--- Provide Technical expertise as the technical lead in assigned customer escalations and other support project--- Contribute to a fast-paced and highly collaborative team-based work environment--- Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development--- Meet the current job outputs near flawlessly as measured by established quality metrics--- Ability to provide on-call pager support that is scheduled on a rotating basis. Stipends are provided for on-call work.Working Conditions/Physical Requirements:--- General office demandsTravel:--- 0-25%--- Travel, on occasion, to customer sites to participate in system upgrades and provide on-site supportUnique Benefits:--- Flexible work environments--- Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets--- Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships--- Employee wellbeing programs and generous health plans--- Educational assistance programs--- US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions--- Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies--- Learn more at Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.Diversity, Equity & Inclusion:---At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.---Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at Feeling Inspired? Ready to #MakeAChange? Apply today!COVID Vaccination RequirementsWe remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Keywords: Change Healthcare, Salem , Technical Support Lead, Other , Salem, Oregon