Technical Support Lead
Company: Change Healthcare
Location: Salem
Posted on: January 22, 2023
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Job Description:
Change Healthcare is a leading healthcare technology company
with a mission to inspire a better healthcare system. We deliver
innovative solutions to patients, hospitals, and insurance
companies to improve clinical decision making, simplify financial
processes, and enable better patient experiences to improve lives
and support healthier communities.Please review the full template
and ensure that you have removed all instructional sections prior
to posting.Work Location:"Richmond, BC. Open to Remote -
CanadaPosition:As a subject matter expert, the Technical Support
Lead role is designed to investigate and propose solutions for
complex problems in various technical disciplines such as PACS,
IIS, Networking, Database, and Hardware. The Technical Support Lead
will also share their in-depth knowledge about these topics to both
internal teams via training and mentoring, and external teams via
issue and technical escalation management.As a technical
specialist, a Technical Support Lead is expected to lead Root Cause
Analysis activities that come as a result of complex issue
troubleshooting and various other projects they oversee.Core
Responsibilities:--- Troubleshoot complex multi-system issues which
utilize some of the following technologies: proprietary Change
Healthcare software, Local & Wide Area Networks, Windows Servers
and workstations, Enterprise-class hardware & storage systems, and
Oracle databases and other industry relevant systems and
methodologies--- Liaison with internal teams, including R&D,
Technical Response, Systems Engineering, Production
&Installation, and Sales as required to deliver on customer
requests--- Demonstrate an active leadership role in the zone
assisting in the development of a collaborative work environment
and productive culture--- Recognize strengths and weaknesses of the
RSA and Sr. RSA support teams to identify mentoring candidates and
provide coaching where needed--- Assist team members with
troubleshooting and resolving complex technical issues---
Proactively assist team members with installation and configuration
tips and best practices--- Understand the rationale behind, and
closely follow, departmental best practices--- Advocate knowledge
sharing between internal and external teams by being an active
contributor to knowledge management by way of creating articles,
updating outdated articles, conducting knowledge breaks, etc---
Identify opportunities for further team education and growth and
assist in the technical development of the department--- Provide
Technical expertise as the technical lead in assigned customer
escalations and other support project--- Contribute to a fast-paced
and highly collaborative team-based work environment--- Ability to
develop in-depth product knowledge and a commitment to continuous
learning and personal development--- Meet the current job outputs
near flawlessly as measured by established quality metrics---
Ability to provide on-call pager support that is scheduled on a
rotating basis. Stipends are provided for on-call work.Working
Conditions/Physical Requirements:--- General office
demandsTravel:--- 0-25%--- Travel, on occasion, to customer sites
to participate in system upgrades and provide on-site supportUnique
Benefits:--- Flexible work environments--- Ready, Set, Grow Career
Development Center & access to Change Healthcare University for
continuous professional learning & development with more than 5,000
training assets--- Volunteer days, employee giving and matching
gifts programs, community awards and dollars for doers, community
partnerships--- Employee wellbeing programs and generous health
plans--- Educational assistance programs--- US 401(k) or Group RRSP
(Canada) savings plans with matching employer contributions--- Be
sure to ask our Talent Advisors for more information on location
specific benefits and paid time off policies--- Learn more at
Eligibility for some benefits may be limited or not available for
part-time employees, be sure to speak with your Talent
Advisor.Diversity, Equity & Inclusion:---At Change Healthcare, we
include all. We celebrate diversity and inclusivity, respect each
other and value our unique experiences. By being our authentic
selves, we bring different perspectives into our work and
relationships.---Business Resource Groups (BRGs) play a central
role in advancing diversity and inclusion at Change Healthcare.
They deepen our understanding of different cultures, people, and
experiences, and help foster an inclusive workplace. Change offers
eight (8) BRGs. Learn more at Feeling Inspired? Ready to
#MakeAChange? Apply today!COVID Vaccination RequirementsWe remain
committed to doing our part to ensure the health, safety and
well-being of our team members and our communities. As such, some
individuals may be required to disclose COVID-19 vaccination status
prior to or during employment. Certain roles may require COVID-19
vaccination and/or testing as a condition of employment. Change
Healthcare adheres to COVID-19 vaccination regulations as well as
all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance.
Keywords: Change Healthcare, Salem , Technical Support Lead, Other , Salem, Oregon
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