Scheduling Coordinator
Company: Rosewood Family Health Center
Location: Salem
Posted on: January 21, 2023
|
|
Job Description:
Job BriefScheduling Coordinator Portland, OREmployment
duration:Full timeExempt Status:Non-exemptOffer
Relocation?:NoID:8817YVFWC has a compulsory vaccination policy
including the Covid-19 primary series, the organization does not
mandate the Covid-19 booster although it is offered through our
employee health department. Medical and religious exemptions to the
primary series will be considered and for those approved, the
employee should anticipate following appropriate guidance around
masking and other protective equipment offered.Provides exemplary
customer service in facilitating all aspects of patient scheduling
activities. Manages the scheduling phone queue and assists patients
with initial and follow up appointments with providers. Responsible
for insurance verification on all scheduled patient accounts.This
position has a primary location. In the event of an operational or
staffing need, there may be a request to support another Rosewood
Family Health site (Powell/Lents/Gateway).What We Offer$18-$22/hour
DOE with ability to go higher for highly experienced
candidates.100% employer-paid health insurance for employees
including Medical, Dental, Vision, Rx, 24/7 telemedicine; profit
sharing, 403(b) retirement plan, generous paid time off, paid
holidays, and more.Essential
Functions/Responsibilities/DutiesManages the multi-line scheduling
phone queue and transfers calls to appropriate personnel as
needed.Schedules patient appointments for medical and integrated
providers according to scheduling guidelines, appointment type, and
time needed.Verifies and updates current patient demographic
information including contact information, insurance, and income
verification.Notifies patient of schedule adjustments at direction
of Supervisor including rescheduled and cancelled appointments.
Updates the schedule for any changes.Assesses patient's need to
meet with the Patient Benefits Coordinator (PBC) regarding benefits
and insurance options. Schedules appointments with the PBC as
needed.Manages various scheduling work queues daily including:
Cancellation/No Show, Recall, Rescheduling and Waitlist.Provides
outgoing calls related to registries and outreach for
patients.Provides backup support to other Front Office positions as
needed.May perform Lead duties by acting as a liaison between line
staff and the direct supervisor. Responsible for maintaining the
day-to-day flow of the department including managing breaks,
lunches, sick calls and overtime. Provides insights to management
regarding the skill level and performance of employees. Provides
training to new employees and existing staff when needed. Performs
quality audits and reports findings to
management.QualificationsEducation: High School Diploma or General
Education Diploma (GED).Experience: One year's experience working
in a call center, scheduling appointments, and/or clerical work in
a healthcare environment preferred.Knowledge/Skills/Abilities
Required: English/Spanish demonstrates the ability to communicate
at level 9 on the ALTA language proficiency scale. Ability to
prioritize work and handle a variety of tasks simultaneously, with
frequent interruptions. Strong interpersonal skills with the
ability to interact with patients, providers and staff in a
professional manner. Basic knowledge of medical terminology
preferred. Basic knowledge of the Epic systems preferred. Basic
proficiency with a variety of computer programs including Word and
Excel.About YVFWCWe serve more than 181,000 patients across 25
medical clinics, 14 dental clinics, 10 pharmacies, and 64 program
sites in two states. We are Level 3 Certified as a Patient-Centered
Medical Home (PCMH). With integrated services including medical,
dental, pharmacy, orthodontia, primary care nutritional counseling,
autism screening, and primary care behavioral health, YVFWC's
patient-centered model of care offers patients the full spectrum of
care and shelter assistance, energy assistance, weatherization, HIV
and AIDS counseling and testing, home visits, and four mobile
medical/dental clinics.Working at YVFWCWorking in our organization
means being the passionate champion for those who have no voice. It
means having the opportunity to work with underserved populations
and with peers committed to the same work.At Farm Workers ClinicWe
will consistently trust one another to work for the common good.We
will foster integrity by demonstrating ethical behavior and
insisting on doing what we say we will do.We will demonstrate
transparency by being candid and truthful no matter the risk.We
will create partnerships to strengthen ourselves and our
community.We will fight for just treatment for all individuals.We
will let joy in.We have the courage to be an agent of change and
refuse anything short of excellenceOur mission celebrates
diversity. We are committed to equal opportunity employment.
Keywords: Rosewood Family Health Center, Salem , Scheduling Coordinator, Other , Salem, Oregon
Click
here to apply!
|