Call Center Specialist

Company: Northwest Human Services, Inc.
Location: Salem
Posted on: November 25, 2022

Job Description:

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

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CALL CENTER SPECIALIST*

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Location: * West Salem Clinic; 1233 Edgewater St. NW, Salem OR 97304
*Job Status: * Full-time, 40 hours per week, Monday - Friday, rotating Saturdays

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YOUR ROLE: *
As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed.

*MINIMUM QUALIFICATIONS: *

* High school diploma or equivalent.
* Proficient typing skills and familiarity with computers.
* Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment.

*PREFERRED QUALIFICATIONS: *

* Experience in customer service, office, or call center environment.
* Current knowledge of medical insurance coverage.
* Experience using electronic health record systems, and proficiency in medical terminology.
* Bilingual in English/Spanish.

*Summary of Benefits: *Our Board of Directors and Administration strives to provides a benefits program that is comprehensive, competitive within our industry, and affordable for our employees.

* Full Comprehensive Medical with 2 plans, Dental, and Vision
* Flex Spending Account
* Group Life: Short Term & Long Term Disability 100% paid by employer
* 403(b) retirement plan with 3% employer match
* 10 hours of monthly Paid Time Off based on FTE and up to 20 hours.
* 7 - paid holidays each year + 2 floating holidays.
* Continuing Education Plan
* Employee Healthy Living Program

*TO APPLY: *
If you are interested in joining a team that makes a difference in the lives of many you can apply online at: http://www.northwesthumanservices.org/Employment.html

For more information, please contact the HR/Recruiting Department at:
Office: 503-588-5828 --- Email: hr@nwhumanservices.org

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All candidates who receive a written offer of employment will be required to undergo a criminal records check._

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: Northwest Human Services, Inc., Salem , Call Center Specialist, Other , Salem, Oregon