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Customer Success Specialist

Company: Aston Carter
Location: Salem
Posted on: November 25, 2022

Job Description:

Description:--- Seeking seasoned customer service representative to support their premier customer for 3rd party credit card inquiries or complaints. Duties may include: resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problem; and cross-selling or referring new services.--- Receiving a large volume of inbound calls -Call could include: inquiries about remaining balance on account, questions about their invoice, defaulting payment on account for a month if eligible, etc -Need to have the ability to talk and type at the same time during a live callSchedule:Training for 7 weeks Monday-Friday 8:00am to 4:30pm Cannot Miss Any Time Post Training: Will need to be available for a 8-hour, 5-day workweek between Mon-Sat 6:00am-8pm. Will be able to give preference/choose shift, to an extent (AM/PM shifts) Skills:Customer support, customer service call center, outbound calls, Customer service, Call center, Inbound call, Data entry, Microsoft office, Banking, retailAdditional Skills & Qualifications:Top Skills: - Customer Service experience - Call center strongly preferred but not needed- Ability to work independently- Reliability is huge!- Enjoy helping customers- Teamwork oriented - Personable- Managing change effectively - Patience- Computer literacy- Independent- Willing to learn and growExperience Level:Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Salem , Customer Success Specialist, Other , Salem, Oregon

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