Customer Success Specialist
Company: Aston Carter
Posted on: September 21, 2022
Customer Success SpecialistJob Description:
- A fortune 100 bank is seeking well seasoned customer service
representative to support their premier customer for 3rd party
credit card inquiries or complaints. Duties may include: resolving
complex inquiries and complaints from internal and external
customers and upon escalation; processing complex transactions
on-line; performing extensive research to resolve the complex
customer problem; and cross-selling or referring new services.
- Receiving a large volume of inbound calls -Call could include:
inquiries about remaining balance on account, questions about their
invoice, defaulting payment on account for a month if eligible,
etc. -Need to have the ability to talk and type at the same time
during a live callPay: 18.18/hrSchedule:
- Training for 7 weeks Monday-Friday 8:00am to 4:30pm
- Post Training: Will need to be available for a 8-hour, 5-day
workweek between Mon-Sat 6:00am-8pm. Will be able to give
preference/choose shift, to an extent (AM/PM shifts)Additional
Skills & Qualifications:Top Skills:
- Customer Service experience
- Call center strongly preferred but not needed
- Ability to work independently
- Reliability is huge!
- Enjoy helping customers
- Teamwork oriented
- Managing change effectively
- Computer literacy
- Willing to learn and growExperience Level:
- Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never
contact you via Gmail, Telegram, or WhatsApp and we'll never
solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities
for the skilled professionals who power our business. Our success
is driven by the talented, motivated people who join our team
across a range of positions - from recruiting, sales and delivery
to corporate roles. As part of our team, employees have the
opportunity for long-term career success, where hard work is
rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and
consulting firm, providing high-caliber talent and premium services
to more than 7,000 companies across North America. Spanning four
continents and more than 200 offices, we extend our clients'
capabilities by seeking solvers and delivering solutions to address
today's workforce challenges. For organizations looking for
innovative solutions shaped by critical-thinking professionals,
visit Aston Carter is a company within Allegis Group, a global
leader in talent solutions.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
If you would like to request a reasonable accommodation, such as
the modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email for other accommodation options. However, if you have
questions about this position, please contact the Recruiter located
at the bottom of the job posting. The Recruiter is the sole point
of contact for questions about this position.
Keywords: Aston Carter, Salem , Customer Success Specialist, Other , Salem, Oregon
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