Resident Service Coordinator - Madrona - Miracles Central
Company: Central City Concern
Posted on: August 7, 2022
SUMMARY: The Resident Services Coordinator (RSC) assists
residents through resources and referrals within designated Central
City Concern Fair market and Section 8 Communities. Building
community is very important to the success of the Resident Service
Coordinator. The RSC will hold community events and meetings to
help to build cohesion between tenants. This individual works with
residents and staff to find solutions to financial and behavioral
problems that if not resolved, would jeopardize the resident's
Seniority Bid Close Date: 8/03/2022 CLOSE DATE: 8-16-22
TITLE: Resident Services Coordinator - Madrona - Miracles
HOURS: Tuesday - Saturday 9AM -5:30PM
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Identify resident issues; provide links to resources assisting
resident with continued housing.
Mediation of neighbor disputes and tenant/landlord disputes are the
responsibility of the RSC.
Assist and support residents by information sharing and educating
residents about building rules and policies.
Serve as liaison from specific housing program/residency to service
providers, including those directly associated with resident.
Establish and maintain ongoing communications with Portfolio
Manager, working with residents to maintain housing and establish
and maintain ongoing communications with Client/Resident
Network with agencies in the community to assist linking residents
to resources and participate and help coordinate a monthly tenant
Maintain activity log reflecting resident interaction and prepare
required reports in an accurate manner.
Interview all applicants prior to move in to complete basic needs
assessment, ensure they meet building criteria and understand your
role in the community in assisting them in meeting their needs.
Follow up regularly with residents to ensure they are getting these
Refer to employment opportunities, supported employment, benefits
and entitlements, medical and mental health resources as needed and
or desired by the resident.
Function as part of a team providing supportive housing and report
to various job sites as directed by supervisor.
Respond to and investigate resident reports of building, community,
CCC Process and Procedures and CCC employee issues that arise
directly related to the building(s) you are responsible for.
Create and execute community programs and activities within the
building including but not limited to ready to rent, financial
literacy, neighborhood safety, potlucks, movie nights and community
Adhere to all state and federal privacy and security regulations
applicable to the program, and to CCC policies and agreements
regarding confidentiality, privacy, and security.
Participate as requested in Resident Quality Improvement
Perform other duties as assigned.
SKILLS AND ABILITIES:
Ability to consider the impacts and outcomes for underserved
communities during decision-making process.
Ability to consider impacts of oppression, structural racism, and
individual bias on client outcomes.
Ability to work as a team member and to establish priorities;
ability to display a non-judgmental attitude, and a willingness to
learn new skills.
Demonstrated ability to work without supervision.
Demonstrated knowledge of community and social agencies, and
Sufficient manual dexterity and physical ability to perform
Must adhere to agency's non-discrimination policies.
Ability to effectively interact with persons with diverse ethnic
backgrounds, religious views, political affiliation, cultural
backgrounds, life styles and sexual orientation and treat each
individual with respect and dignity.
Knowledge of how to work with individuals who may display behaviors
that are combative or aggressive.
Ability to manage time and meet deadlines.
Ability to understand and follow verbal and written
Ability to work courteously with the general public,
residents/clients and co-workers.
Detail oriented; ability to maintain accurate records and necessary
Ability to learn and apply training instruction.
Knowledge of de-escalation methods or ability to be trained in
Ability to effectively communicate with clients, co-workers,
corrections personnel, police, merchants, the public at large and
Ability to provide leadership.
Ability to provide advocacy, as appropriate.
Ability to maintain appropriate boundaries.
Ability to establish and maintain cooperative working relationships
with those contacted during the course of work.
Ability to communicate clearly and concisely both verbally and in
Must have a high school diploma or G.E.D. Advanced education is
Knowledge of chemical dependency and treatment required.
Experience working with people who experience mental illness
Must pass a pre-employment drug screen, TB test, and applicable
Will be required to carry an agency cell phone for work use. Cell
phones will be provided by Central City Concern.
If using a vehicle for agency use, must possess a current driver's
license, access to a vehicle, qualify as an Acceptable Driver as
designated in Central City Concern's Fleet Safety policy. Must pass
an initial driver training within 60 days of being an approved
driver and continued recertification training. Must maintain
vehicle insurance coverage of a minimum of $100,000/$300,000
personal auto liability coverage.
Physical ability to bend, stoop, kneel, squat, twist, reach, pull
and lift heavy objects. Able to climb stairs several times a
Must adhere to agency's non-discrimination policies.
Ability to adhere to Central City Concern's drug-free workplace
which encourages a safe, healthy and productive work environment
and strictly complies with the Drug-Free Work Place Ace of 1988.An
employee shall not, in the workplace, unlawfully manufacture,
distribute, dispense, possess or use a controlled substance or
Ability to effectively interact with co-workers and clients with
diverse ethnic backgrounds, religious views, cultural backgrounds,
life-styles, and sexual orientations and treat each individual with
respect and dignity.
Central City Concern is a second chance employer and complies with
applicable laws regarding consideration of criminal background for
employment purposes. Government regulations, contractual
requirements, or the duties of this particular job may require CCC
to conduct a background check and take appropriate action to
address prior criminal convictions.
EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
Keywords: Central City Concern, Salem , Resident Service Coordinator - Madrona - Miracles Central, Other , Salem, Oregon
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