Help Desk Support

Company: Butler Aerospace and Defense
Location: Salem
Posted on: June 26, 2022

Job Description:

Help Desk Support Location: Salem, OR (97302) Job ID: #64355 Please email resumes to RKimbro@butler.com Pay rate 15/Hr. Essential Job Functions: --- Experience in setting up hardware and software systems, basic reading and editing SQL scripts; experience working with databases (scripts, queries, stored procedures, QA) preferable. --- Ability to follow and read wiring diagram's with AC conversion to DC, and grounding principles. --- Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues. --- Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image. --- Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department. --- Meet call handling, volume and productivity goals in an inbound call center environment. Required Qualifications: --- Minimum of one year of Technical Support/Call Center/Help Desk experience. --- Basic IP Networking required. --- PC systems knowledge required (Windows 7-10) o Basic SQL Database reading and editing preferred. --- Must be able to work weekends and evenings. --- You must be willing to work out of an office in Salem, Oregon. --- Excellent listening skills and ability to assess and respond to customers' needs. --- Must be able to effectively communicate with customers via telephone. --- Detail-oriented with the ability to keep accurate records of communication with customers. --- Ability to rapidly learn and assimilate new technologies. Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.Job Requirements:Help Desk Support

Keywords: Butler Aerospace and Defense, Salem , Help Desk Support, Other , Salem, Oregon