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Human Services Specialist 1 - Customer Service Guide - Bilingual Required English/Spanish

Company: Oregon State Hospital - Salem
Location: Salem
Posted on: January 15, 2022

Job Description:

Initial Posting Date:


Application Deadline:



Department of Human Services

Salary Range:

$2,723 - $3,951

Position Type:


Position Title:

Human Services Specialist 1 - Customer Service Guide - Bilingual Required English/Spanish

Job Description:

Human Service Specialist 1 Customer Service Guide

Oregon Department of Human Services
Self Sufficiency Program

District 8

Medford, Oregon

This position is bilingual and requires duties to be done in both English and Spanish. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.

Do you want to provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty? Then, we want to hear from you! The Office of Self Sufficiency, which is part of the Oregon Department of Human Services, is looking for a permanent, full-time (Human Service Specialist 1), dedicated and compassionate individual.


"To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity."


For more information on Self Sufficiency programs please

Live, work, and play in


Provide aid to individuals and families seeking services by providing specialized assistance on behalf of program staff. This position helps to guide customers of Self Sufficiency Programs (SSP) through the sharing of rules, policies, procedures and programs by performing case aid duties in collaboration with other branch staff. This position also may assist customers in meeting emergent needs for SNAP and issues authorized payments for services. This position is responsible to make decisions regarding requests for information from the public. Decisions could include being referred to the community for resources or making appointments with DHS for services. This position, also, makes decisions regarding actions to take in emergent situations when dealing with hostile or angry clients. This position is responsible for making eligibility decisions on emergency medical requests, initial SNAP applications as well as making decisions when screening application for benefits.


Constant public contact, including contact with customers under stressful conditions. High volume of computer work/keyboarding in a fast-paced team environment with shared work spaces. May require a valid drivers license or other acceptable method of transportation. The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out-stationed sites within the district.


Excellent benefits, including low-cost, high-coverage health insurance, generous time-off, and competitive retirement plan. We offer full with paid sick leave, vacation, personal leave and ten paid holidays per year plus .


  • Two years of experience either interviewing to obtain personal or technical information or substantial people contact.This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
  • College-level courses may be substituted for the experience on a year-for-year basis.
  • The State of Oregon requires all executive branch employees to complete their COVID-19 vaccination series or have an approved exception to the requirement due to a medical condition or sincerely held religious belief. Successful candidates for this position must submit vaccination documentation or be approved for an exception prior to their first day of employment. Failure to provide proof of full documentation or receipt of an approved exception will lead to withdrawal of the job offer. For more information, visit our policy listed .

    Desired Attributes / Requested skills

    • Experience handling confidential and/or sensitive information with attention to detail.
    • Experience executing multiple tasks concurrently and excellent time management skills.
    • Experience collaborating within a team environment.
    • Skill in reading and comprehending technical material.
    • Skill in verbal and written communication skills.
    • Skill using and/or operating office equipment (e.g. personal computers, calculators, etc.).


      Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.


      Please ensure youve provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment.For further information, please visit the homepage.

      External Applicants: Click on the Apply button and submit your application. View this for help.

      Internal Applicants (this includes Current State of Oregon employees): Apply via your employee Workday account. View this for help.

      • Complete the application. Due to the volume of applications we receive, we do not review any attachments that we do not ask for.
      • Complete the questionnaire.
      • Resume is optional.
      • After you submit your application, be sure to respond to the public records request (PRR) authorization and gender identity question. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
      • If you are a veteran, the task to claim preference will come after the PRR and gender identity tasks.
      • Veterans - For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments. We will ask you for your documents later in the process. (Please see below in Helpful Information).


        Your candidate profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum and special qualifications and requested skills listed above. For additional tips, please visit the Oregon Job Opportunities page, .


        To receive Veterans' Preference, you must complete the required Task that will be sent to you through Workday and will be located under your account profile. This Task will prompt you to provide the appropriate documentation for your Veterans Preference point selection. For questions about documentation, please visit: or call the Oregon department of Veterans Affairs at: 1-800-692-9666.

        This position is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies.

        Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.

        For questions about the job duties or application process, please contact Be sure to include the requisition number.

        If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at .

        Have questions about Workday, and want some tips on understanding the state application process? Check out this link:

        DHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others to help us achieve our vision of a diverse and inclusive community.

Keywords: Oregon State Hospital - Salem, Salem , Human Services Specialist 1 - Customer Service Guide - Bilingual Required English/Spanish, Other , Salem, Oregon

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