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Customer Service Representative - Salem - Salem

Company: enterpriseholdings
Location: Salem
Posted on: January 15, 2022

Job Description:

b"OVERVIEWnEnterprise Rent-A-Carxc2xa0is looking to grow our Customer Assistance Representative -xc2xa0team!nxc2xa0nEnterprise is a fun and friendly place where team work rules. We work hard, and reward hard work. If you enjoy a job where you're not staring at the clock, this is the one for you!xc2xa0nxc2xa0nThe Sr. Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.xc2xa0nxc2xa0nxc2xa0nThis position is located at our Salem, OR location: 1980 Front St. NE Salem, OR 97301xc2xa0nxc2xa0nxc2xa0nThis part time position pays $15.50 / hr plusxc2xa0performance based monthly bonus $50-$320 and gauranteed 25 hours per weeknxc2xa0nWe offer:n * Paid time offn * Employee rental and purchase discountsn * 401k Retirement plan plus employer matchn * Employee referral bonuses $300-$3000nxc2xa0nxc2xa0nAs you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today xe2x80x93 and every day xe2x80x93 the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response,xc2xa0please click here [https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html].nxc2xa0nRESPONSIBILITIESn * Takexc2xa0incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsn * Manage outgoing calls forxc2xa0callback management, A/Rs and miscellaneous calls as assignedn * Provide a high level of customer service by assisting customers and assessing their rental needsxc2xa0n * Meet and greet customers in a friendly and timely mannern * Provide directions and general assistancen * Assist to assess condition of rental upon returnn * Process returnsn * Understand and communicate rental terms and conditions, vehicle features and other servicesxc2xa0n * Sell optional protection products, upgrades, fuel options and other additional equipmentn * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenancexc2xa0n * Clean vehicle interior and exterior by hand or by operating washing equipment when neededn * Perform miscellaneous and backup duties job-related duties as assignednEqual Opportunity Employer/Disability/VeteransnQUALIFICATIONSn * Must be at least 18 years oldn * Somexc2xa0collegexc2xa0preferredn * Must have at least 1 year prior customer service retail or administrative support experiencen * Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsn * No drug or alcohol related conviction on driving record in the past 3 yearsn * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futuren *"

Keywords: enterpriseholdings, Salem , Customer Service Representative - Salem - Salem, Other , Salem, Oregon

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