Corporate Customer Care Professional - vPayments Center of Excellence
Company: American Express
Posted on: January 12, 2022
**Customer Care Professional - Corporate**
At American Express, we know that with the right backing, people
and businesses have the power to progress in incredible ways.
Whether we're supporting our customers' financial confidence to
move ahead, taking commerce to new heights, or encouraging people
to explore the world, our colleagues are constantly redefining
what's possible - and we're proud to back each other every step of
the way. When you join #TeamAmex, you become part of a diverse
community of over 60,000 colleagues, all with a common goal to
deliver an exceptional customer experience every
day. We back our colleagues with the support they need to thrive,
professionally and personally. That's why we have Amex Flex, our
enterprise working model that provides greater flexibility to
colleagues while ensuring we preserve the important aspects of our
unique in-person culture. Depending on role and business needs,
colleagues will either work onsite, in a hybrid model (combination
of in-office and virtual days) or fully virtually.
Why American Express?
There's a difference between having a job and making a difference.
American Express has been making a difference in people's lives for
over 160 years, backing them in moments big and small, granting
access, tools, and resources to take on their biggest challenges
and reap the greatest rewards.
We've also made a difference in the lives of our people, providing
a culture of learning and collaboration, and helping them with what
they need to succeed and thrive. We have their backs as they grow
their skills, conquer new challenges, or even take time to spend
with their family or community. And when they're ready to take on a
new career path, we're right there with them, giving them the
guidance and momentum into the best future they envision.
On occasion, we have the unique opportunity to add new talented
professionals to our service organization.
Individuals that have a winning attitude, coupled with demonstrated
success in customer service, relationship building talents and with
an excellent aptitude to position and tailer product benefits are
the only candidates that need apply. American Express has the best
payment products in the world, and we are looking for the few
individuals that possess the skills to serve the best customers in
the world, ours.
As the face and voice of the American Express brand you will make a
meaningful difference in the lives of our customers and grow your
career. Our unique servicing philosophy puts your passion to serve
and your drive to match customer needs with products at the center
of every customer interaction, creating an opportunity to deliver
unique value to our American Express Corporate Customers.
If you possess the above experience, skills and share our values of
providing a remarkable experience for customers, and showing value
in benefits and services to meet the needs of our clients then we
look forward to receiving your application and speaking with
What would you do every day as a Customer Care Professional?
+ Service inbound calls while consulting Corporate Card Members and
Company Administrators to learn about their needs and recommend the
right American Express benefits or services.
+ Deliver high levels of product and service knowledge to clearly
communicate appropriate product features, benefits, and other
elements of American Express Corporate Card services.
+ Continuously improve on building rapport, understanding customer
needs, handling objections, and providing world class customer
+ Provide extraordinary customer care by responding to questions
concerning accounts in a fast paced, structured customer care
+ Document necessary account information according to established
policies and procedures. Adhere to all Regulatory and Compliance
guidelines related to servicing and sales practices.
The hours of operation are 24/7.
Customer service experience (two years ) with a passion for
building customer loyalty through exceptional listening,
consultative relationship building, resourcefulness, and strong
written and verbal communication
+ Proven success in a customer service call center environment (two
+ Ability to work in a fast-paced metric driven environment with
proficient multitasking and navigation in a web-based
+ This team operates 24/7
+ High School diploma or equivalent required. Bachelor's degree
preferred; education benefits available
American Express is an equal opportunity employer and makes
employment decisions without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, protected
veteran status, disability status, age, or any other status
protected by law. Employment eligibility to work with American
Express in the U.S. is required as the company will not pursue visa
sponsorship for this position.
Currently, the Company requires that colleagues be fully vaccinated
against COVID-19 in order to work in or visit any of our US and
Canada offices, subject to legally required accommodations. If the
role you are applying for is designated as hybrid or onsite, you
will be required to visit our offices.
**Primary Location:** United States
**Other Locations:** US-Florida-Sunrise, US-Arizona-Phoenix,
**Req ID:** 21031817
Keywords: American Express, Salem , Corporate Customer Care Professional - vPayments Center of Excellence, Other , Salem, Oregon
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