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Customer Care Professional

Company: Oregon Employment Department
Location: Salem
Posted on: November 16, 2021

Job Description:

Application Deadline: Open Until Filled Job Location: Salem Date Posted: 07/27/2021 Hours Worked Per Week: Not Provided Shift: Not Provided Duration of Job: Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.) Having difficulty using this button? Job Summary: **Description** Platinum Customer Care Professional Customer Engagement Network American Express: Delivering extraordinary experiences to its customers and employees every day Since the beginning, American Express has been defined by its ability to innovate, evolve, disrupt and take risks. What has remained constant throughout this history of transformation is our dedication to our customers, to our employees, and to the values on which American Express was built: integrity, quality, respect, and community. American Express is one of the most respected (employer) brands around the world. Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards across the globe. So if you're ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express. Global Servicing Network: Where developing relationships is the key to our success Our mission is to give our Card Members and Merchants a level of service that goes above and beyond their expectations every day. We support you professionally and personally, and we have your back to help you thrive. Given the importance placed upon delivering extraordinary customer care at American Express, we see it as essential to attract and develop talented people by: + Offering opportunities for professional growth and advancement + Recognizing and rewarding those who drive and deliver results + Respecting and valuing diversity, integrity, and teamwork Role & Responsibilities: Help propel your team and its business partners to success Here's just some of what you'll do in this role: + Deliver extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy + Consult with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members + Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales + Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed + Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution + Meet and exceed performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations and productivity targets **Qualifications** **Are you ready for the challenge?** **Minimum Requirements:** + Proven success in a customer service and consultative sales environment (two years ), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication + Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices + Passion for consultative sales, recommending products or solutions tailored to each customer + Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations + Ability to adapt communication style to a wide variety of personalities and situations + Commitment to implementing feedback as a means to achieving individual and team performance goals + Technical savvy to multi-task and navigate through multiple Windows-based applications with speed and accuracy + Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day **System Requirements:** **American Express will cover the connection cost and mon Job Classification: First-Line Supervisors of Office and Administrative Support Workers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation Salary: Not Provided Job Requirements Experience Required: See Job Summary Education Required: None Minimum Age: N/A Gender: N/A

Keywords: Oregon Employment Department, Salem , Customer Care Professional, Other , Salem, Oregon

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