Customer Experience Field Trainer

Company: WORK WITH YOUR HANDZ
Location: Salem
Posted on: October 10, 2021

Job Description:

We are now hiring a Customer Experience Field Trainer !!

The Customer Experience Field Supervisor/Trainer is responsible for facilitating the training and mentoring of the company's service professionals by helping them quickly develop rapport with customers and optimize service calls.

The ideal candidate will be someone who can ride with technicians, providing positive feedback on how to improve their processes and the customer's experience using our internal procedures.   Industry experience is preferred but not required. We are looking for someone with a great attitude and positive outlook who can provide constructive criticism and be able to train our technicians to reach their full potential.  

RESPONSIBILITIES:
Show field technicians how to establish customer rapport to sell the right products and services
Conduct weekly and as needed trainings with technicians to develop their service skills
Conduct ride-alongs with service professionals and debrief with employees after the call
Ensure curbside feedback and other training materials are documented
Understand the sales and revenue needs of the company and coach customer experience processes to help enhance and exceed revenue goals
Work with Service managers to understand service professionals’ individual performance to consult and coach on how to improve or enhance performance

REQUIREMENTS:
Prior experience in the disciplines of HVAC, Plumbing or Electrical, preferred
Prior experience coaching a team 
Good outlook on life and a positive attitude
A valid driver’s license and a clean driving record is required for this position
A minimum of 2 years residential service experience is preferred

WHAT CAN WE DO FOR YOU?
Provide stability – we are a family-owned company and have been in business for over 40 years!
Provide a great benefits package
Be a part of a family-owned company with a fun, professional, and caring management team.
We are growing and so are the opportunities for advancement. 
We provide ongoing training and professional development.
Take pride in working for a company that makes a difference in the community and always does right by the customer.
Culture of continuous improvement including use of latest technology platforms in the industry.

BENEFITS
Salary for this position $60,000- $65,000
100% paid Health, Dental & Vision benefits
100% paid Life & AD&D Insurance with options to increase coverage
401K Retirement matching
6 Paid Holidays
Paid Time Off (up to 4 weeks)
Uniforms & laundry service (shirts, pants, hats, & jackets)
Paid Training: Sales & technical
Year-round work: Our service model supports work for all of our departments, even during shoulder season.
Company phone & tablet with integrated software: Technical support that helps you use it.
Open door policy where your feedback is valued.
Skilled office & inventory professionals to help you get the job done right.
Opportunities for Advancement: We’re growing, which means you can too!

EOE

Keywords: WORK WITH YOUR HANDZ, Salem , Customer Experience Field Trainer, Other , Salem, Oregon