We are now hiring a Field
The Customer Experience Field Supervisor/Trainer is responsible for
facilitating the training and mentoring of the company's service
professionals by helping them quickly develop rapport with
customers and optimize service calls.
The ideal candidate will be someone
who can ride with technicians, providing positive feedback on how
to improve their processes and the customer's experience using our
internal procedures. Industry experience is preferred
but not required. We are looking for someone with a great attitude
and positive outlook who can provide constructive criticism
and be able to train our technicians to reach their full
Show field technicians how to establish customer rapport to sell
the right products and services
Conduct weekly and as needed trainings with technicians to develop
their service skills
Conduct ride-alongs with service professionals and debrief with
employees after the call
Ensure curbside feedback and other training materials are
Understand the sales and revenue needs of the company and coach
customer experience processes to help enhance and exceed revenue
Work with Service managers to understand service professionals’
individual performance to consult and coach on how to improve or
Prior experience in the disciplines of HVAC, Plumbing or
Prior experience coaching a team
Good outlook on life and a positive attitude
A valid driver’s license and a clean driving record is required for
A minimum of 2 years residential service experience is
WHAT CAN WE DO FOR YOU?
Provide stability – we are a family-owned company and have been in
business for over 40 years!
Provide a great benefits package
Be a part of a family-owned company with a fun, professional, and
caring management team.
We are growing and so are the opportunities for
We provide ongoing training and professional development.
Take pride in working for a company that makes a difference in the
community and always does right by the customer.
Culture of continuous improvement including use of latest
technology platforms in the industry.
Salary for this position $60,000- $65,000
100% paid Health, Dental & Vision benefits
100% paid Life & AD&D Insurance with options to increase
401K Retirement matching
6 Paid Holidays
Paid Time Off (up to 4 weeks)
Uniforms & laundry service (shirts, pants, hats, & jackets)
Paid Training: Sales & technical
Year-round work: Our service model supports work for all of our
departments, even during shoulder season.
Company phone & tablet with integrated software: Technical support
that helps you use it.
Open door policy where your feedback is valued.
Skilled office & inventory professionals to help you get the job
Opportunities for Advancement: We’re growing, which means you can