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Senior Service Desk Specialist

Company: Oregon Lottery
Location: Salem
Posted on: June 7, 2021

Job Description:

About Us

We are looking for one (1) Senior Service Desk Specialist to join the IT Service Desk team. As a member of the team you will support our business infrastructure with a customer-centric approach; and contribute knowledge in modern technology with a mindset that is in alignment with the business needs of the organization.

Did you know that the Oregon Lottery is a leader in the gaming industry, and an important contributor of revenue for Oregon's schools, economic development, state parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce; come join our team to be part of the impact.

About the Role

You will report to the Service Desk Supervisor and provide complex technical assistance and customer service to Lottery staff for all software, hardware, and basic networking related issues and requests.

About the Department

We are a team of 5 with a passion for continuous improvement and excellent customer service. Understanding that one of the factors in creating a successful and productive work environment is having technical equipment that works, we partner with our customers when they need us. We consider our internal customers the Lottery family and aim to solve their desktop and mobile needs.

You Will:

  • Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate into your work the Lottery's commitment to: responsible gambling; diversity, equity, inclusion and belonging; and a culture of safety
  • Provide Service Desk support. Configure, analyze, and troubleshoot Lottery hardware, software, mobile, and peripheral equipment
  • Update and maintain hardware and software inventory
  • Develop procedures and technical documentation related to Service Desk processes and computer support

You Have:

Minimum Qualifications

  • Associate's Degree and three (3) years of experience providing customer service and complex technical troubleshooting in a Service Desk environment; OR
  • Five (5) years of experience providing customer service and complex technical troubleshooting in a Service Desk environment.

As a member of the Lottery family, you will enjoy:

Work/life balance

  • Vacation Leave: 10 hours per month, with increased accruals every 5 years
  • Sick Leave: 8 hours per month
  • Personal Business Leave: 24 hours per year
  • 11 Holidays per year
  • Telework and flexible schedules for eligible positions


  • Comprehensive medical, dental, vision, and prescription benefits with low monthly premiums
  • Life insurance, short-term and long-term disability, accidental death, long-term care, and pre-tax flexible spending accounts
  • Public Employees Retirement System (PERS) - retirement program includes defined benefit (pension) and defined contribution (retirement savings)
  • Oregon Savings Growth Plan 457(b) deferred compensation plan that provides additional savings for retirement; post tax, pre-tax options available
  • Free parking


The results of this recruitment may be used to fill future vacancies.

The Oregon Lottery reserves the right to change, withdraw, close, or re-post job announcements.

ORS 461.150 (5) states, "No person will be employed by the state lottery who has been convicted of a felony or any gambling related offense." A background investigation is required before job offer which includes fingerprinting, criminal history, credit history (based on the position), tax records, driving record, affiliation with the gaming industry, and checking employment references and character references.

All employees and members of their immediate family, regardless of where they live, are prohibited-by-law from playing Oregon Lottery games.

According to the American with Disabilities Act, persons with disabilities who believe they need reasonable accommodation, or help to apply for this position, may call 503-540-1315 or email


Keywords: Oregon Lottery, Salem , Senior Service Desk Specialist, Other , Salem, Oregon

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