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HVAC Service Dispatcher

Company: Jet Industries
Location: Salem
Posted on: June 7, 2021

Job Description:

HVAC Service Dispatcher

Jet Industries, Inc. is a family-owned contractor that has thrived in business for over 40 years by fostering an entrepreneurial culture that has led to our diversified construction trades. This same culture has helped us create a cohesive work-environment, where we offer:

  • Career-building opportunities & growth potential.
  • A diverse internal training program, Jet University.
  • A safety-first, family-like workplace.
  • Paid-Time-Off (PTO).
  • Affordable Medical/Vision & Dental coverage.
  • Matching 401-K.
  • Company provided shirts & PPE.

ESSENTIAL DUTIES:

  • Answer all customer service calls promptly.
  • Will input all service calls into the computer system, determines customer needs and matches appropriate labor resource, dispatches the service call as promptly as possible. Using technology, tracks dispatched technicians throughout the day to maintain the highest productivity and cost efficiency.
  • Daily monitors the progress of all service calls, communicates with customers and ensures the work has been performed to the customer's expectations, arranges for follow up as needed. Answers any customer inquiries and resolves or escalates customer issues as appropriate. Promptly bills out all service calls as completed.
  • Maintains consistent communication with assigned technicians. Follows up on activities to ensure completion in a reasonable time frame.
  • Assists with the scheduling of service contracts as needed. Assists with the contract renewal process as directed by Service & Maintenance Division Manager.

REQUIREMENTS:

  • Typically requires at least two years of progressively responsible work experience in an administrative setting.
  • Must be able to prioritize work and communicate effectively at all levels.
  • Basic computer skills and knowledge of MS Word, MS Excel, MS Outlook are needed. A knowledge of MAS200.
  • Accounting Software is preferable but not required. Experience with Service Management software is preferable.
  • Must be able to use Fax machine, copy machine, postage machine and UPS Worldwide software. Demonstrated competence in written and verbal communication skills.

Our company lives and breathes our core values of Integrity, Customer Service Excellence, Teamwork, Accountability, and Safety. Because Jet Industries provides more than just a job, we're a family.

Join the Jet Family today!

Keywords: Jet Industries, Salem , HVAC Service Dispatcher, Other , Salem, Oregon

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