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Customer Service Supervisor

Company: Oregon Employment Department
Location: Lincoln City
Posted on: June 6, 2021

Job Description:

Application Deadline: 07/17/2021 Job Location: Lincoln City Date Posted: 05/04/2021 Hours Worked Per Week: 30 Shift: Day Shift, Swing Shift Duration of Job: Full Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)

Having difficulty using this button? Job Summary: $16.00 - $18.00

Position Overview
Customer Service Give Reviews, Operate Western Union Station. Operate a check stand, bag and carry out groceries, bottle room service, and assure the front end is continuously moving customers through. Front End Leads will also be responsible for keeping their assigned areas clean and full of supplies or product.

Essential Job Functions:
* Itemize and total customer merchandise selection at checkout counter, using cash register, and accept payment for purchases.
* Pack customer purchases in bags or cartons.
* Transport packages to customers' vehicles.
* Answer customers' questions about merchandise and advise customers on merchandise selection.
* Handle bottle returns, and customer service calls in the bottle room.
* Clean check-stands or assigned areas, fill supplies.

Non-essential Job Functions:
* Occasionally take inventory or examine merchandise to identify items to be reordered or replenished.
* May stock shelves with new or transferred merchandise.

Requirements:
* Money handling skills and basic math to process transactions.
* Clear communication skills to engage with employees, customers, and vendors.
* Customer and Personal Services
* Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Service Orientation to actively looking for ways to help people.

Other Skills/Abilities
* Social Perceptiveness to be aware of others' reactions and understanding why they react as they do.
* Coordination to adjust actions in relation to others' actions.
* Time Management to manage one's own time and the time of others.
* Information Ordering to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations)
* Deductive Reasoning to apply general rules to specific problems to produce answers that make sense.
* Problem Sensitivity to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
* Active Listening ' Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Oral Comprehension to listen to and understand information and ideas presented through spoken words and sentences.
* Oral Expression to communicate information and ideas in speaking so others will understand.

Physical Requirements:
* Trunk Strength to use abdominal and lower back muscles to support the necessity of repeated movements in the workplace.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Job Classification: First-Line Supervisors of Retail Sales Workers
Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation Salary: $16.00 to $18.00 perHour Depending on Experience Benefits Offered: Medical, Dental, Vision, Vacation, Life Insurance, Short-Term Disability, Retirement, Education Reimbursement Additional Benefit Information: Full benefit package available to Full time employees. Job Requirements Experience Required: None Education Required: None Minimum Age: 18 Gender: N/A Employer Will Perform: Background Check, Drug Test, DMV records check

Keywords: Oregon Employment Department, Salem , Customer Service Supervisor, Other , Lincoln City, Oregon

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