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Credit Collection Representative

Company: EPIC Aviation LLC
Location: Salem
Posted on: June 6, 2021

Job Description:

Role Summary

Provides financial, clerical and administrative services to ensure efficient, timely and accurate payment of accounts under realm of responsibility while adhering to company policies and procedures through communication with the customer or with internal staff. Has an overall good understanding of computer systems. Has the ability to work well independently, under pressure and to work with little supervision. This position is responsible for notifying and/or locating customers with delinquent balances, in an attempt to secure payment and maintain customer goodwill. Confers with customers in an attempt to determine the reason for the past due payment, at the same time reviewing the terms of sale. Records information about the financial status of the customer and the status of collection efforts.

Essential Duties and Responsibilities

  • Monitors and administers a portfolio of assigned accounts pursuant to EPIC's Credit Department's policy and procedures for non-payments, delayed payments and other irregularities.
  • Follows established processes to ensure customer compliance with contractual payment terms.
  • Addresses collection of accounts receivable issues and assists with special projects based on departmental goals and objectives.
  • Achieves performance goals for acceptable levels of write offs on delinquent accounts.
  • Identifies potential loss situations as early as possible in the delinquency cycle and formulates and recommends next steps.
  • Prepares supporting documentation as necessary to generate prompt payment. Issues applicable follow up credit and collection communication as necessary.
  • Investigates and coordinates with sales and other departments in resolution of disputes that effect the ability to collect receivables.
  • Authorizes release of fuel on accounts which are outside their established "credit terms and conditions", if necessary, involve Supervisor.
  • Maintains all hard file data and documents "online notes" in accounting software.
  • Resolves complex issues and reconciles A/R accounts of any type and presents findings on spreadsheet format.
  • Compile customer detail according to credit process for review of new credit applications.
  • Analyze and evaluate customer credit risk and recommend credit line to Supervisor.
  • Review customer credit lines and recommend adjustments as needed for supervisor approval.
  • Be familiar with the Fair Debt Collection Practice Act (FDCPA), 15 U.S.C. 1692 added in 1978.
  • Prepares adjustments and refunds to accounts of any kind electronically and submits through Lotus Notes Debit/Credit Database.
  • Assists customers with incoming calls or emails concerning questions on statements.
  • Establishes and coordinates customer EFT / ACH accounts as needed or necessary with Accounts Receivable.
  • On Call Representative on a rotational basis as needed after business hours, Monday through Sunday, including holidays, for customers who exceed their credit terms or general questions surrounding their account.
  • Ability to work occasional overtime as required by supervisor to meet business objectives.
  • Contribute to the smooth running of the department and company by performing other duties as requested.


To perform the job successfully, an individual should demonstrate the following competencies:

  • Accounting - Has basic knowledge of accounting principles and has the ability to apply these principals to the collection function.
  • Problem Solving - Identifies and resolves problems in a timely and positive manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
  • Interpersonal Skills - Cross functional competence, focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control. Ability to problem solve, negotiate and reason.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Understands email etiquette.
  • Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds EPIC's core values.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports affirmative action and respects diversity.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Three to five years accounts receivable. Accounts payable and or commercial collections experience a plus. Preference given to Associates Degree and/or certifications.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Possess good analytical skills. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • To perform this job successfully, an individual should have knowledge of Accounting software and Microsoft Office Suite.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk and talk or hear. The employee is also frequently required to sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to an open office setting in a climate-controlled building. The noise level in this environment is usually low or moderate.

An Equal Opportunity Employer including Disability/Vets

EPIC Aviation, LLC

Keywords: EPIC Aviation LLC, Salem , Credit Collection Representative, Other , Salem, Oregon

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