Customer Support Agent

Company: Xerox
Location: Salem
Posted on: June 6, 2021

Job Description:

Customer Service Representative **General information** **City:** Salem **State/Province:** Oregon **Country:** United States **Department:** Customer Business Operations & Administration **Date:** Tuesday, March 23, 2021 **Working time:** Full-time **Ref#:** 20010908 **Job Type:** Experienced **Job Field:** Customer Business Operations & Administration **Description & Requirements** _Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at and explore our commitment to diversity and inclusion._ CTX, a Xerox company, is one of Oregon and SW Washington's leading technology and services company specializing in document workflow solutions, software and office systems. We focus on document-driven companies and industries - from healthcare organizations, manufacturing companies and legal firms to school districts and financial service institutions - spanning all types and sizes. The CTX Customer Relations Manager will support the Salem Health contract by performing the responsibilities noted below. The Customer Relations Manager will be based onsite at the Salem, OR hospital. PRINCIPAL DUTIES AND RESPONSIBILITIES: + Coordinate and follow-up on all equipment sales, set-ups, deliveries, pick-up paperwork and billing requirements with CTX departments. Provide status updates. + Coordinate and follow-up on orders with Salem Health Administration to ensure delivery timetables are met. Provide status updates. + Receive and manage the onsite inventory of parts and supplies at Salem Health. Deliver to the Salem Health end-users, then report details through the ticketing system. + Follow-up and trouble-shoot service emergencies with service managers and dispatch department. + Research and respond to account customer inquiries related to equipment movement, equipment service, equipment supplies. + Coordinate and perform Implementation Plan training objectives. Subsequent re-training customer requests. + Report monthly analytics to Service Manager to ensure SLAs are being met. + Attend all Major Account Reviews, prepare for and attend all QBR's. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + Ability to interact with Account Executives, members of the various departments and CTX customers. + Ability to participate in group meetings and conference calls through Microsoft Teams. + A high level of analytical ability is required in order to find solutions to difficult human, technical and administrative problems. + High level of communication skills (both oral and written) in order to convey knowledge and ideas in a logical manner to others. WORKING CONDITIONS: Physical demands: Standing, sitting, walking, driving, hearing, speaking, writing, attendance, ability to lift up to 50 lbs. Mental demands: reading, confidentiality, detailed work, problem solving, meeting deadlines, verbal communication, written communication, multiple concurrent tasks. _Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the job you are interested in, and the accommodation you are seeking._ _#LI-JA1_

Keywords: Xerox, Salem , Customer Support Agent, Other , Salem, Oregon