Customer Care Representative

Company: Medical Transport Management
Location: Salem
Posted on: June 6, 2021

Job Description:

Who We Are and Our Mission:MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representatives skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.This position is located at our office in Salem, OR.What Will Your Job Look Like?Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levelsProvide top-quality customer service experience to a diverse customer populationSchedule trips in the most cost effective mannerMeet job specific key performance indicators and goalsRespond to all inquiries within a timely and professional mannerRecognize, handle and refer situations of an emergent natureRespond and document customer complaintsProvide support on special projects as neededSome contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs. As skills progress, may be selected to perform in a team lead role to support Supervisor and team when neededAll you need isHigh School Diploma or GEDCollege Degree, a plusTyping speed of 30 WPM or greaterOne year customer service experience requiredSix month experience working in a customer service contact center preferredEven better if you haveAcquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures and MTMs Transportation Provider NetworkAdhere to all established MTM and Employee Handbook guidelinesKnowledge of Microsoft Outlook, Word and ExcelStrong and effective communication skillsAbility to maintain a high level of confidentialityAbility to multi-task accuratelyDemonstrate effective problem solving skillsMaintain positive & professional attitudeMTM Incentives Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchWork From Home OpportunitiesFlexible SchedulingPaid Time Off and Holiday PayMaternity/Paternity LeaveBirthday HolidayCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount Program Milestone Anniversary One Month Sabbatical Leadership Mentoring Opportunities Some incentives not available in all locationsEqual Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talentmtm-inc.net

Keywords: Medical Transport Management, Salem , Customer Care Representative, Other , Salem, Oregon