Customer Care Professional

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization and clients.  You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role.  Providing excellent customer service is top priority for us!  

Acting as the customer’s primary point of contact, you will:

• Receive in-bound calls from customers who want to open a claim
• Listen, solve problems, answer questions and work with them to find a resolution
• Use your expertise to proactively make recommendations that will help customers avoid future issues

 
What you will enjoy:

• The variety of work - every day and every customer’s situation is unique
• Being part of a high performing, collaborative and supportive team
• Competitive compensation and paid time off
• Medical benefits begin on your first day
• Career advancement opportunities

 
The ideal candidate will have:

• Relentless drive to provide exceptional customer service
• Excellent communication and listening skills
• Strong attention to detail and problem-solving skills
• Ability to adapt to change and work well in a fast-paced environment
• Ability to multi-task using technology while handling calls
• Minimum high school diploma or GED

 
When you work:

• Hours of operation are 7 days a week, Monday through Sunday between 5am – 9pm PST, 365 days per year including holidays
• This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
• We do pay shift differentials for night and weekend schedules worked

When you start, we train you:

• It’s a combination of virtual “class room” & “on the job” training that is typically 4 weeks long but duration can vary
• Class room training hours are typically Monday through Friday from 8am – 5pm with a lunch break
• Upon completion of class room training you will receive your regular shift & start working those hours

You will work remotely temporarily due to COVID 19:  

• Normally, this is an on-site position and Customer Care Professionals will return to working at our Albany, OR office in the future.
• Our Albany, OR office is located at 1880 14th Ave SE, Albany, OR 97322.
• While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.  You can test your internet speed at www.speedtest.net or by contacting your service provider.