Customer Support Representative (Work From Home)

Company: PrintWithMe
Location: Salem
Posted on: May 3, 2021

Job Description:

What is PrintWithMe?PrintWithMe is the first network of wireless printer kiosks in the United States, with printers in convenient locations like apartment buildings, coffee shops, co-working spaces and more. Operating in 50 states, PrintWithMe makes it simple for anyone to print securely and reliably from any digital device, in just a few clicks. Predictive analytics also makes the printer amenity simple for businesses, as all paper and toner management is automated.PrintWithMe is a fast-growing team of industry experts, innovators and creators passionate about making printing convenient for everyone.What will you do at PrintWithMe?PrintWithMe is seeking a full-time Customer Service Representative that will work from home in a remote role to join its Operations department. In this role, you will be responsible for the important work of ensuring our users and clients have a positive experience with every order. The ideal candidate has prior experience in a customer service role.This position reports to our Director of Operations and is a remote/work from home role that can sit anywhere in the United States.Responsibilities:Provide courteous, helpful service to our end-usersRespond to help tickets promptly via email, chat, and phoneDocument activities in our ticketing systemCollaborate with other members of operations and customer success teams to escalate issues where appropriateShift Schedule:8:00am-5:00pm Mountain TimeShifts will be scheduled on both weekdays and weekendsWho Are You?Our ideal Customer Service Representative operates with excellence, and as such, qualified candidates will possess:Minimum of 3+ years of customer-service-related experienceStrong written and verbal communication skillsA deeply ingrained sense of timeliness and urgency to resolve problems, the right wayHigh standards for excellence as well as strict adherence to policies, procedures, and schedulesBenefits + PerksBy working at PrintWithMe, youll have a front-row seat at an early stage small business that is driving innovation in a consumer industry, as well as a chance to make a real impact on PrintWithMes business.Plus, PrintWithMe offers a fast-paced, supportive and diverse culture. Benefits include subsidized health, dental and vision plans, regular team outings, a regular remote work privilege, and a whole lot more.Exciting challenges lie ahead. Join us. Lets get to work!PrintWithMe firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

Keywords: PrintWithMe, Salem , Customer Support Representative (Work From Home), Other , Salem, Oregon