Customer Success Specialist-Credit Card Bilingual Spanish Required
Company: Wells Fargo
Location: Salem
Posted on: April 9, 2021
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Job Description:
Job DescriptionImportant Note: During the application process,
ensure your contact information (email and phone number) is up to
date and upload your current resume when submitting your
application for consideration. To participate in some selection
activities you will need to respond to an invitation. The
invitation can be sent by both email and text message. In order to
receive text message invitations, your profile must include a
mobile phone number designated as 'Personal Cell' or 'Cellular' in
the contact information of your application. At Wells Fargo, we are
looking for talented people who will put our customers at the
center of everything we do. We are seeking candidates who embrace
diversity, equity and inclusion in a workplace where everyone feels
valued and inspired.Help us build a better Wells Fargo. It all
begins with outstanding talent. It all begins with you.Consumer and
Small Business Banking (CSBB) is at the center of our efforts to
rebuild trust and transform the way we serve our customers and
clients. The CSBB organization is focused on innovating and
transforming our business with the customer at the center, better
enabling customers to engage with us how, when, and wherever they
choose through a broad suite of financial products and services.
While we are pleased to be an industry leader in many consumer and
small business areas, including retail deposits, debit card
transaction and purchase volume, and small business lending, our
primary goal is delivering for our customers. Our market positions
are an outcome of great work by employees who are committed to
serving our customers. We want to build a strong value proposition
for key consumer and small business segments by identifying gaps
and opportunities and building capabilities to transform how we
engage customrs and deliver advice.The Customer Success Specialist
is an essential role within the Credit Card contact center and may
be a good fit for you if you would enjoy: --- Delivering a
best-in-class customer experience while adhering to work
guidelines, policies, and regulations.--- Quickly answering
customer inquiries via phone, responding to routine to moderately
complex inquiries and resolving customer issues in a friendly and
courteous manner.--- Excelling in a fast paced, collaborative
environment that requires accuracy, multitasking and effective
communication. --- Navigating multiple computer systems;
researching and assessing customer needs, and offering appropriate
solutions.--- Leveraging your professional writing skills to
respond to customer inquiries via chat. Compensation: Starting rate
$16.00 per hour, plus eligible to participate in the Wells Fargo
Virtual Channels Contact Center Incentive Compensation Plan with
the opportunity to earn quarterly incentive. Plus, if you pass the
Spanish assessment, you will also be eligible to receive a 5%
language differential.Schedule may be eligible for a shift
differential of 15% under the terms of the shift differential
policy.Benefits: Read more about our rich selection of benefits you
can personalize to support your health and well-being, retirement,
financial security, and work-life needs. Copy and paste the link
into a new browser tab to view: Training: You will receive in-depth
classroom training, continued on-the-job training, and coaching to
learn about Wells Fargo banking products, procedures and services.
Training class starts on May 3, 2021 for 7 weeks. Training hours
are 8:00 a.m. - 4:30 p.m. Monday - Friday. You are required to
attend the full duration of this paid 7 week training.Schedule: Our
Contact Center is open: Sunday - Saturday, 6:00 a.m. - 8:00 p.m.
PST. Schedules vary based on business need and include working at
least one weekend day and scheduled holidays to support the
business needs. Typical Schedules are:6:00a- 2:30p - Off Thursday
and Sat.11:30a-8:00p - Off Tuesday and Sat. Testing: A
pre-employment assessment is required for this position. After
submitting your application, please monitor your email for future
communications. #CBRequired Qualifications
Keywords: Wells Fargo, Salem , Customer Success Specialist-Credit Card Bilingual Spanish Required, Other , Salem, Oregon
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