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Senior Systems Support Specialist

Company: Petra Technologies
Location: Salem
Posted on: February 15, 2021

Job Description:

Job Summary: With a high degree of privacy, security, and professionalism, provide necessary technical services in a consistent and timely manner to both clients and vendors. Affirm and vigorously initiate personal engagement with Company's Core Values in relationships with other staff members, clients, and vendors. The purpose of this role is to configure and support systems, policies, and procedures and to assist the Director of IT Operations in the design and creation of technological solutions that equip our staff to: effectively and efficiently deliver our services, based on current standards, resulting in highly satisfied clients.Summary of essential job functions: * Will work independently to carry out assignments to completion within parameters of instructions given, prescribed company routines and standard practices* Cause/encourage positive team culture* Willingly assists in all types of client support as requested* Oversee the day-to-day operations of all back-end client support systems* Facilitate ongoing communication between clients and staff, keeping all parties informed as appropriate relating to client support and client projects* Touch base with techs daily for any issues that need highlighted, noted or priority attention* Anticipate when possible and notify appropriate staff when extraordinary systems events or requirements occur* Provide Advanced Technical Support for other team members* Rapidly and efficiently perform advanced diagnostic and remediation as needed* Ensure all applicable company systems are properly configured* Delegate advanced technical support issues to appropriate subject matter experts* Perform and/or delegate and oversee engineering, configuration and maintenance of servers, backup systems, and network equipment as assigned by the Director of IT Operations* Oversee projects (or portions of projects) assigned by Director of IT Operations including: (a) project planning, implementation, and management; (b) prioritizing, assigning, performing and following up on projects/tasks; (c) ensuring assigned tasks are being completed in a timely and efficient manner; (d) ensuring installation of all company supplied solutions are scheduled and well communicated with staff and clients* Maintain quality documentation for all solutions and standards* Research, test, and develop tools and procedures for deployment, maintenance, and support of all company solutions* Communicate with Director of IT Operations regarding all aspects of the technology systems team and provide continuous feedback to improve our technology systems and services* Interface with clients respectfully and with kindness* Maintain up-to-date knowledge of IT industry trends and technology that may affect operations or customer expectations* Regularly attend technical staff meetings, being prepared to discuss client issues, project status and scheduling concerns* Onsite Client SupportPreferred technical skill requirements (at least 10 years' experience): * Advanced knowledge of Azure Windows Server Virtual Machine (VM)* Advanced knowledge of Azure firewall, VPN and routing polices (including 3rd party options)* Advanced knowledge of Microsoft 365 (e.g. Azure AD, Email)* Strong experience with Azure Application Gateway and Load Balancers* Strong experience with Azure monitors for the systems above* Strong experience with image-based server/desktop backup and recovery* Strong experience with scripting automation (e.g. PowerShell)* Ability to see and understand overall network flow ("Big Picture")* Understanding and capability to produce high quality standards documentation* Has effective standardized personal work processes Would be considered a (+) * High level network troubleshooting and problem diagnosis* Knowledge of VoIP Technology* Brand name--knowledge of Desktops/Laptops (Dell/HP/Lenovo) * Windows Operating Systems (Windows 10, Server 2003/2008/2012/2016/2019) * Microsoft Office Business Applications (Office--2016, including Microsoft 365) * Understanding of common vertical LoB applicationsAbilities Required: * Must be able to lift up to 35 lbs, push/pull 50 lbs, and use a hand truck * Able to work in tight spaces * Some out of state travel required* Some night and weekend work may be required * Rotating on-call responsibilities

Keywords: Petra Technologies, Salem , Senior Systems Support Specialist, Other , Salem, Oregon

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