Senior Systems Support Specialist
Company: Petra Technologies
Location: Salem
Posted on: February 15, 2021
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Job Description:
Job Summary: With a high degree of privacy, security, and
professionalism, provide necessary technical services in a
consistent and timely manner to both clients and vendors. Affirm
and vigorously initiate personal engagement with Company's Core
Values in relationships with other staff members, clients, and
vendors. The purpose of this role is to configure and support
systems, policies, and procedures and to assist the Director of IT
Operations in the design and creation of technological solutions
that equip our staff to: effectively and efficiently deliver our
services, based on current standards, resulting in highly satisfied
clients.Summary of essential job functions: * Will work
independently to carry out assignments to completion within
parameters of instructions given, prescribed company routines and
standard practices* Cause/encourage positive team culture*
Willingly assists in all types of client support as requested*
Oversee the day-to-day operations of all back-end client support
systems* Facilitate ongoing communication between clients and
staff, keeping all parties informed as appropriate relating to
client support and client projects* Touch base with techs daily for
any issues that need highlighted, noted or priority attention*
Anticipate when possible and notify appropriate staff when
extraordinary systems events or requirements occur* Provide
Advanced Technical Support for other team members* Rapidly and
efficiently perform advanced diagnostic and remediation as needed*
Ensure all applicable company systems are properly configured*
Delegate advanced technical support issues to appropriate subject
matter experts* Perform and/or delegate and oversee engineering,
configuration and maintenance of servers, backup systems, and
network equipment as assigned by the Director of IT Operations*
Oversee projects (or portions of projects) assigned by Director of
IT Operations including: (a) project planning, implementation, and
management; (b) prioritizing, assigning, performing and following
up on projects/tasks; (c) ensuring assigned tasks are being
completed in a timely and efficient manner; (d) ensuring
installation of all company supplied solutions are scheduled and
well communicated with staff and clients* Maintain quality
documentation for all solutions and standards* Research, test, and
develop tools and procedures for deployment, maintenance, and
support of all company solutions* Communicate with Director of IT
Operations regarding all aspects of the technology systems team and
provide continuous feedback to improve our technology systems and
services* Interface with clients respectfully and with kindness*
Maintain up-to-date knowledge of IT industry trends and technology
that may affect operations or customer expectations* Regularly
attend technical staff meetings, being prepared to discuss client
issues, project status and scheduling concerns* Onsite Client
SupportPreferred technical skill requirements (at least 10 years'
experience): * Advanced knowledge of Azure Windows Server Virtual
Machine (VM)* Advanced knowledge of Azure firewall, VPN and routing
polices (including 3rd party options)* Advanced knowledge of
Microsoft 365 (e.g. Azure AD, Email)* Strong experience with Azure
Application Gateway and Load Balancers* Strong experience with
Azure monitors for the systems above* Strong experience with
image-based server/desktop backup and recovery* Strong experience
with scripting automation (e.g. PowerShell)* Ability to see and
understand overall network flow ("Big Picture")* Understanding and
capability to produce high quality standards documentation* Has
effective standardized personal work processes Would be considered
a (+) * High level network troubleshooting and problem diagnosis*
Knowledge of VoIP Technology* Brand name--knowledge of
Desktops/Laptops (Dell/HP/Lenovo) * Windows Operating Systems
(Windows 10, Server 2003/2008/2012/2016/2019) * Microsoft Office
Business Applications (Office--2016, including Microsoft 365) *
Understanding of common vertical LoB applicationsAbilities
Required: * Must be able to lift up to 35 lbs, push/pull 50 lbs,
and use a hand truck * Able to work in tight spaces * Some out of
state travel required* Some night and weekend work may be required
* Rotating on-call responsibilities
Keywords: Petra Technologies, Salem , Senior Systems Support Specialist, Other , Salem, Oregon
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