UT-IT-8300-Level 1 Help Desk Support-EXP

Company: Russell Tobin & Associates
Location: Salem
Posted on: January 14, 2021

Job Description:

Title: Help Desk SpecialistLocation: Salem, OR (onsite)Duration: Part-Time position for 6 months (25-30 hours a week)* Provide electronic product and application end users with operational and technical assistance.* Determine call resolution and log calls.* Generate product replacement orders and troubleshoot and resolve customer technical issues.* Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.* Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications.* Apply established customer satisfaction skills to resolve issues with end users and create a positive image.* Follow call-handling procedures to assure uniform support within the goals of the department. --- Meet call handling, volume and productivity goals in an inbound call center environment.Additional Job Details: ---* Minimum of one year of customer service/call center/help desk experience* Must be able to work weekends and evenings.* You must be willing to work out of an office in Salem, Oregon.* Excellent listening skills and ability to assess and respond to customers' needs.* Must be able to effectively communicate with customers via telephone* Detail-oriented with the ability to keep accurate records of communication with customers.* Ability to rapidly learn and assimilate new technologies.

Keywords: Russell Tobin & Associates, Salem , UT-IT-8300-Level 1 Help Desk Support-EXP, Other , Salem, Oregon