UT-IT-8300-Level 1 Help Desk Support-EXP
Company: Russell Tobin & Associates
Location: Salem
Posted on: January 14, 2021
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Job Description:
Title: Help Desk SpecialistLocation: Salem, OR (onsite)Duration:
Part-Time position for 6 months (25-30 hours a week)* Provide
electronic product and application end users with operational and
technical assistance.* Determine call resolution and log calls.*
Generate product replacement orders and troubleshoot and resolve
customer technical issues.* Provide technical support via
telephone, and/or email to end users and administrators of Onity
hospitality and/or commercial products and systems in a timely and
effective manner, while projecting a courteous and professional
image.* Develop and maintain an excellent working knowledge of
electronic products, billing and collections processes and database
applications.* Apply established customer satisfaction skills to
resolve issues with end users and create a positive image.* Follow
call-handling procedures to assure uniform support within the goals
of the department. --- Meet call handling, volume and productivity
goals in an inbound call center environment.Additional Job Details:
---* Minimum of one year of customer service/call center/help desk
experience* Must be able to work weekends and evenings.* You must
be willing to work out of an office in Salem, Oregon.* Excellent
listening skills and ability to assess and respond to customers'
needs.* Must be able to effectively communicate with customers via
telephone* Detail-oriented with the ability to keep accurate
records of communication with customers.* Ability to rapidly learn
and assimilate new technologies.
Keywords: Russell Tobin & Associates, Salem , UT-IT-8300-Level 1 Help Desk Support-EXP, Other , Salem, Oregon
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