Marine Product Support Specialist
Company: Garmin
Location: Salem
Posted on: January 12, 2021
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Job Description:
Do you live for the crystal clear still water and the fish
biting? Do you love being out on the water? Is sailing your
passion? Have you marked all your favorite hidden coves with your
Garmin? Do you enjoy using and learning about the latest
technology? Are you a natural problem solver and have excellent
customer service skills? Does the idea of sharing the latest in
marine technology with Garmin customers excite you? If so, Garmin
is hiring full-time on our Product Support team and we'd love to
hear from you!In this role, you will serve as a Garmin product
expert and help our customers get back to their passion by solving
customer inquiries in regards to disruptions in their Garmin
products or services, while also using internal tools to identify,
escalate and resolve product defects to further enhance the product
and user experience. Other essential functions include:*
Efficiently answer and solve customer technical inquiries regarding
Garmin product and service disruptions and troubleshoot via
telephone, email and chat* Must display superior customer service
and communication skills and always maintain professional
interactions with Garmin customers and associates* Ensure customer
orders, repairs and exchanges are completed accurately and
efficiently* Proficiently communicate interactions with customer
contacts via internal tools* Identify, diagnose and report product
defects utilizing internal tools* Remain current on changes in
policies, procedures and product offerings* Develop and maintain
department and company image and philosophy to the public* Become
an expert in Garmin products, features and capabilities for one or
more product lines* Become an advocate for the Garmin Support
Center and support and communicate the resource to Garmin
customers* Must meet or exceed departmental goals and expectations*
Timely completion of tasks and/or projects of basic complexity
within defined process* Thoroughly documents work in an organized
and timely manner* Works collaboratively and professionally in a
team environment with other Garmin associates to achieve goals
including seeking out opportunities to assist team members, sharing
ideas and information freely and positively* Consistently works
with team leader to improve personal and team interactions*
Understands Garmin's Mission Statement, Vision, Values and Product
Support's Vision and enthusiastically exhibits a desire to see
Garmin succeedAdditional essential functions for bilingual Product
Support Specialist:* Translate Product Support content to assist
customers in their native language* Become an expert in Garmin
products, features and capabilities for all product linesQualified
candidates for this role will possess a high school diploma or GED
and demonstrated excellent verbal, interpersonal, and written
communication skills. Other requirements include:* Demonstrated
interest for the product segment and interest in developing product
knowledge* Demonstrated customer service expertise* Personal or
professional demonstrated technical aptitude, problem solving and
troubleshooting ability* Demonstrated reliable and predictable
attendance* Demonstrated computer skills and ability to navigate
multiple screensLearn more about careers in Product Support from
Team Leader, Bob Zuch. View his story here:
https://youtu.be/DrGxD_ScfBEAbout Garmin:As a leading worldwide
provider of navigation devices and wearable technology, our focus
is on developing, designing and supporting superior products. Our
advanced technology promotes performance, safety and ease of use in
every market we serve. That makes us an engineering and technology
company with a keen focus on recruiting talent in those fields. But
the same vertical integration business model that keeps all design
and manufacturing processes in-house also gives us the incentive to
hire top performers from different backgrounds, including
operations, finance and accounting, information technology, sales,
marketing and communications.Our benefits are designed to lead an
evolving marketplace, support innovation and encourage a healthy
balance between work and life. They allow our associates to make
their own decisions about their well-being and future and
consistently rank Garmin as a top tier benefits provider when
compared to other high-tech employers. We offer a choice of high
value medical, dental and vision plans with low or no premiums, to
fit your and your family's preferences. In addition, Garmin's
financial benefits include a generous 401K retirement plan that
provides 5% of pay base contribution plus a match of 75 cents for
every dollar you contribute to a maximum of 10% of your
compensation. The employee stock purchase plan allows for shares to
be bought at a 15% discount. Garmin offers many other benefits and
perks ranging from well-being initiatives, educational assistance
and career development, community charity support, and employee
discounts just to name a few.Garmin International is an equal
opportunity employer. Qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, citizenship, sex, sexual orientation,
gender identity, veteran's status, age or disability.
Keywords: Garmin, Salem , Marine Product Support Specialist, Other , Salem, Oregon
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