Customer Service Representative

Company: TalentBridge
Location: Salem
Posted on: January 12, 2021

Job Description:

Job Description:* Provide electronic product and application end-users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.* Provide technical support via telephone, and/or email to end-users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.* Develop and maintain an excellent working knowledge of electronic products, billing and collections processes, and database applications. Apply established customer satisfaction skills to resolve issues with end-users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.* Meet call handling, volume, and productivity goals in an inbound call center environment.Job Requirements:Requirements:* Minimum of one year of customer service/call center/help desk experience* Must be able to work weekends and evenings.* You must be willing to work out of an office in Salem, Oregon.* Excellent listening skills and ability to assess and respond to customers' needs.* Must be able to effectively communicate with customers via telephone* Detail-oriented with the ability to keep accurate records of communication with customers.* Ability to rapidly learn and assimilate new technologies.

Keywords: TalentBridge, Salem , Customer Service Representative, Other , Salem, Oregon