Customer Service Call Center Rep

Company: Butler Aerospace and Defense
Location: Salem
Posted on: January 12, 2021

Job Description:

Customer Service Call Center RepresentativeLocation: Salem, ORJob ID: #59892Temp to Permanent Job Description:This position is inbound customer service providing technical support assistance for electronic lockboxes and access keys.* Candidates are expected to multi-task tools and screens to perform technical support assistance via telephone in an efficient and effective manner, while maintaining courteous and professional.* Determine call resolution and document calls appropriately.* Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience.* Follow call-handling procedures to assure uniform support within the goals of the department. Meet call handling, volume and productivity goals in an inbound call center environment.* Attendance and punctuality are essential functions of the position.* This position is located on-site in an office call center environment.Requirements:* High School Diploma* 3+ months of previous Call Center Experience * flexibility in to schedule** Hours of operation of 5AM-7PM 7 days a week**This is a 40 hour a week position with potentials for OT. Ideal candidates will need to be flexible with working possible early mornings and/or weekends. Attendance and punctuality are essential functions of the position. This position is located on-site in an office call center environment **____________________________________________________________________Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.Job Requirements:Customer Service

Keywords: Butler Aerospace and Defense, Salem , Customer Service Call Center Rep, Other , Salem, Oregon