Help Desk Support Rep

Company: Butler Aerospace and Defense
Location: Salem
Posted on: January 9, 2021

Job Description:

Level 1 Help Desk Support Location: Salem, OR (97302) Job ID: 59839 Part-Time 8:00am - 1:00pm Duration: 6 - 12 mos Pay Rate: $15 ph (W2) Job Description: --- Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues. --- Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image. --- Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department. --- Meet call handling, volume and productivity goals in an inbound call center environment. --- Minimum of one year of customer service/call center/help desk experience --- Must be able to work weekends and evenings. --- You must be willing to work out of an office in Salem, Oregon. --- Excellent listening skills and ability to assess and respond to customers--- needs. --- Must be able to effectively communicate with customers via telephone --- Detail-oriented with the ability to keep accurate records of communication with customers. --- Ability to rapidly learn and assimilate new technologies. ____________________________________________________________________ Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status. Job Requirements: Help Desk Support

Keywords: Butler Aerospace and Defense, Salem , Help Desk Support Rep, Other , Salem, Oregon