Job Overview: The Draw vs. Commission Sales
Associate is responsible for providing outstanding customer
service, meeting hourly sales and Star Rewards goals on a personal
and departmental basis, and demonstrating superior product
knowledge to customers. To create a shopping experience that
will make the customer feel welcome and comfortable. Performs other
duties as assigned. The summary below may not include all
the essential functions and qualifications for this position. For
more information, we encourage you to review the complete job
description by clicking here . Macy’s uses a scheduling plan
that allows our associates to participate in the creation of their
work schedules by managing availability and identifying
preferences. Additionally, during key events and peak selling
times, Macy’s may offer additional shifts to our associates, which
they may pick up using the self-scheduling tool. Details
on Macy's schedule options are available during the interview
process. Essential Functions: Assist customers in all
aspects of service fulfillment by demonstrating proficient use of
proprietary devices and applications.
Proactively create enhanced shopping experiences through the
heightened use of tools, technology and collaboration.
Handle more difficult customer requests.
Develop extensive product knowledge by reading current vendor
tags and pamphlets.
Attend additional training classes in order to communicate
product benefits to the customer.
Be aware of back stock and fill as needed.
Be aware of current promotional events and sales.
Regular, dependable attendance and punctuality.
Qualifications: Education/Experience: No specific
educational accomplishment is required.
At least six months to one year of previous selling
experience is required.
Communication Skills: Effective written and verbal skills,
ability to interpret instructional documents such as
safety rules, operating and maintenance instructions,
and procedure manuals.
Excellent written and verbal communication skills.
Mathematical Skills: Basic math functions such as addition,
subtraction, multiplication, and division.
Able to use a calculator.
Reasoning Ability: Must be able to work independently with
minimal supervision and make sound decisions.
This position involves regular walking, standing, sitting for
extended periods of time, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching.
May involve close vision, color vision, depth perception, focus
adjustment, and viewing computer monitor for extended periods of
Involves manual dexterity for using keyboard, mouse, and other
May involve moving or lifting items under 10 pounds.
Other Skills: Must be able to function as part of a team.
Must enjoy meeting and interacting with customers.
Possess a thirst for learning.
Ability to collaborate and function as a member of a
Must possess a strong sense of urgency.
Should be comfortable with the use of computers and
frequent use of RF equipment.
Work Hours: Flexible with scheduling and available to work
retail hours, which may include day, evening, weekends,
This job overview is not all inclusive. In addition,
Macy’s, Inc. reserves the right to amend this job overview at any
time. Macy’s is an Equal Opportunity Employer, committed to a
diverse and inclusive work environment. Macy’s, Inc. –
including Macy’s and Bloomingdale’s – will consider for employment
qualified applicants with criminal convictions in a manner
consistent with SFPC Art. 49 and LA MC ch.XVIII
Art. 9 .