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General Manager Environmental Services Custodial

Company: Carrington & Carrington, Ltd.
Location: Salem
Posted on: September 17, 2020

Job Description:

General Manager Environmental Services Custodial

Salem, Massachusetts

Full-time

Our ideal candidate will have prior Director level experience in Environmental Services/Housekeeping with direct manager reports and front-line staff. In this Sr. Management role, you will lead a team of approximately 96 FTE's (both union and nonunion) and 4 Managers. Seeking candidates that have a passion for driving and improving the patient experience.

We are looking for a candidate who has demonstrated expert knowledge in the following areas:

Strategic thinking to connect leading practice solutions to pro-actively serve client challenges

Possesses strong leadership skills and has the ability to work independently to drive program compliance and reach project target dates of completion

Ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management.

Ability to support and build relationships with clients, employees, and the local community.

Experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards.

Strong financial acumen and budget management experience.

Keen awareness of employee performance management and development.

Qualifications

Basic Education Requirement - Bachelor's Degree or equivalent experience

Basic Management Experience - 5 years

Basic Functional Experience - 5 years of work experience in housekeeping or custodial services

Needs recent/current Healthcare Environmental Service experience** - Must have Healthcare Director experience

Responsibilities

Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or employees) in the delivery of Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the /Client contractual agreement.

Key Duties

- Establishes safe work environment for clients/ customers/staff.

- Executes strategic plan in alignment with the scope of service, mission & values within our contractual agreement

- Fully implement and adhere to the Clients for Life process

- Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes.

- Ensures compliance with consistency of application of all Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.

- Ensures full administration of and adherence to all regulatory, Client, and Regulatory Human Resource standards and requirements

- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

- Develops, administers, and monitors and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments.

- Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions

- Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers

Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance

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Keywords: Carrington & Carrington, Ltd., Salem , General Manager Environmental Services Custodial, Other , Salem, Oregon

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