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Customer Service Technical Support Administrator

Company: VirtualVocations
Location: Salem
Posted on: November 20, 2023

Job Description:

A company is looking for a Customer Service Technical Support Administrator.
Key Responsibilities:

Troubleshoot and resolve software, hardware, printer, and broadband network issues
Troubleshoot LMS (online school) issues
Log all calls in call tracking system, escalate calls when necessary, and provide follow-up to verify problem resolution

Required Qualifications:

Prior technical contact center/Help Desk experience
Strong working knowledge of various software applications and operating systems
Ability to multitask in a fast-paced environment
Exceptional phone manners and customer service skills
CompTIA A+ and CompTIA N+ certifications preferred

Keywords: VirtualVocations, Salem , Customer Service Technical Support Administrator, IT / Software / Systems , Salem, Oregon

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