Technology Operations Analyst
Company: Lowe's
Location: Lebanon
Posted on: January 20, 2023
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Job Description:
**This Technology Operations Analyst role is located onsite in
our Lebanon Oregon RDC.****Job Summary:**The primary purpose of
this role is to provide technical support for technology products
and applications, including computer hardware and software,
telecommunications equipment, and networks operating in Lowe's
Stores, Supply Chain facilities and corporate office locations.
This includes performing tracking and documentation by entering
details of problems, status of service requests, and resolutions
into the company incident management system. This role may also
directly or indirectly support corporate initiatives or deployment
projects.With a focus specifically on **Field Services** , this
role provides direct support in the form of repairs, system setup
and installs, and order management to store and supply chain
locations. This includes installing and maintaining computer
systems and networks as well as supporting small to large-scale
technology deployment projects.The individual in this role works
the hours and schedule required to support the enterprise and may
be on call and/or work alternate schedules to meet the needs of the
department.**Key Responsibilities:**--- Provides remote or
in-person technical support for technology products and
applications, including computer hardware and software,
telecommunications equipment, and networks--- Attempts to resolve
problems, then escalates problems as necessary to appropriate
resources (e.g., support team, vendor)--- Analyzes and prioritizes
incoming requests and alerts--- Performs tracking and documentation
by entering details of problems, status of service requests, and
resolutions into the company incident management system--- Monitors
resolution of problems to achieve closure--- Interacts with third
party hardware and/or software vendors by initiating and supporting
vendor services as necessary--- Identifies recurring problems and
escalates to senior staff for prioritization and investigation---
Performs the setup and maintenance of computer systems by
installing and/or upgrading hardware and software--- Performs basic
preventative maintenance and break/fix repairs on technology (e.g.,
PCs, thin clients, printers, servers, mobile devices, and handheld
devices), including more complex devices (e.g., servers, network,
telecommunications equipment)--- Contributes to the knowledge
repository for technical support; documents workarounds for problem
records; compiles information (e.g., procedures, installation,
configuration) related to new technology--- Performs system backups
and ensures integrity of backup media and peripherals--- Pass on
any feedback or suggestions by customers to the appropriate
internal team--- Participates in meetings with vendors to resolve
service failures or issues--- Identify and suggest possible
improvements on procedures**Field Services Responsibilities**---
Sets up workstations with computers and necessary peripheral
devices (routers, printers, etc.)--- Checks computer hardware (HDD,
mouse, keyboards etc.) to ensure functionality--- Installs and
configure appropriate software and functions according to
specifications--- Provides orientation and guidance to users on how
to operate new software and computer equipment--- Performs
troubleshooting to diagnose and resolve problems (repair or replace
parts, debugging, etc.)--- Maintains records/logs of repairs and
fixes and maintenance schedule--- Identifies computer or network
equipment shortages and places orders--- Performs moves, adds, and
changes (MAC) requests--- Performs bench tests remotely using
appropriate testing procedures and software**Minimum
Qualifications:**--- Associate degree in Computer Science, CIS, or
related field (or equivalent work experience in a related field)---
2 years of IT experience in a support or operations environment
working with PC or client/server platforms and/or
hardware**Preferred Qualifications:**--- Bachelor's degree in
Computer Science, CIS, or related field--- 2 years of experience
working in a large matrixed organization--- 2 years of Lowe's
Operations experience--- 2 years of experience working with third
party IT vendors and/or software/hardware suppliers--- 2 years of
IT experience in the retail industry--- 2 years of experience
writing technical documentation or standard operating procedures
related to IT technical support or deployment**About
Lowe's:**Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE - 50 home
improvement company serving approximately 19 million customer
transactions a week in the United States and Canada. With fiscal
year 2021 sales of over $96 billion, Lowe's and its related
businesses operate or service nearly 2,200 home improvement and
hardware stores and employ over 300,000 associates. Based in
Mooresville, N.C., Lowe's supports the communities it serves
through programs focused on creating safe, affordable housing and
helping to develop the next generation of skilled trade experts.
For more information, visit Lowes.com. **EEO Statement** Lowe's is
an equal opportunity employer and administers all personnel
practices without regard to race, color, religious creed, sex,
gender, age, ancestry, national origin, mental or physical
disability or medical condition, sexual orientation, gender
identity or expression, marital status, military or veteran status,
genetic information, or any other category protected under federal,
state, or local law.Pay Range for CA, CO, NJ, NY, WA: $54,000.00 -
$140,000.00 annuallyStarting rate of pay may vary based on factors
including, but not limited to, position offered, location,
education, training, and/or experience. For information regarding
our benefit programs and eligibility, please visit
https://talent.lowes.com/us/en/benefits . Pay Range for CA, CO, NJ,
NY, WA: $54,000.00 - $140,000.00 annually Starting rate of pay may
vary based on factors including, but not limited to, position
offered, location, education, training, and/or experience. For
information regarding our benefit programs and eligibility, please
visit https://talent.lowes.com/us/en/benefits .
Keywords: Lowe's, Salem , Technology Operations Analyst, IT / Software / Systems , Lebanon, Oregon
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