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Technical Analyst III - Epic or Athena

Company: WelbeHealth
Location: Salem
Posted on: August 7, 2022

Job Description:

At WelbeHealth, we make the impossible, possible for underserved seniors. We do this through utilizing and developing cutting-edge healthcare and well-being service products especially for seniors and their families. Now is your chance to join our talented team that delivers unparalleled creative healthcare, insurance, social support and more to seniors. We create senior well-being through our courage to love, pioneering spirit and shared intention. These values permeate everything we do. At WelbeHealth, you'll help inspire that magic by enabling our teams to push the limits of healthcare and well-being experiences and create the never-before-seen!The Technology Associate is responsible for the enablement of WelbeHealth's core and new technologies including, but not limited to, EMR, CRM, and home-based technologies and initiatives. Conducts training, proactively identifies and troubleshoots issues, provides end user support, and complete stable build and configuration, and maintains our enterprise technologies as per the priorities and direction of the Technology Director. The Technology Associate scopes, plans, and executes on, new technology initiatives at the direction and prioritization of the Technology Director and involves key stakeholders. The Technology Associate collaborates effectively with colleagues and stakeholders to promote the WelbeHealth values, team culture and mission.**Duties and Responsibilities:**+ Conduct enterprise wide trainings focused on core technologies and new technology initiatives as per the priorities and direction of the Technology Director+ Own configuration, planning, and execution of new market launches in our core technologies and provide onsite 'go live' support for end users+ Coordinate with Training Team to ensure new technologies, technology initiatives, and/or technology updates are reflected in training materials and curricula+ Travel to markets to supplement training if needed, conduct workflow assessments, and provide onsite support on core technologies when needed+ Research, scope, plan, and execute new technology initiatives at the direction, and prioritization, of the Technology Director.+ Complete all required documentation in a timely and accurate manner.+ Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families.+ Follow WelbeHealth policies and procedures and participate in any required Quality Improvement activities, staff training and meetings.+ Communicate regularly with Supervisor and team regarding workload and priorities.+ Timely completion of all mandated trainings and education.+ Timely completion of all mandated occupational health screenings as needed.+ Exercises flexibility in performing assignments as business needs evolve.+ Other duties as assigned.**Qualifications and Requirements:**+ Bachelor's Degree in relevant field.+ Master's Degree in relevant field preferred.+ Minimum of three years' experience in EMR training and implementation.+ Experience with using or administering Salesforce application.+ Demonstrated ability to learn new technologies and systems (hardware and software) in new environments.+ Experience working in a regulated quality improvement area: strong attention to detail and data accuracy.+ Strong customer service orientation and experience training physicians and nurses.+ Excellent organizational and communication skills.+ Ability to work independently with minimal supervision. ---Demonstrated ability to prioritize in a fast-paced environment.+ Experience and competency working with people from diverse backgrounds and cultures.+ Commitment to unlocking the full potential of our most vulnerable seniors.**Medical Clearance:**Required that Team Members must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact. Additional screening may be required as determined by the Medical Director and Human Resources Director in order to protect participants and the community from communicable disease outbreaks (e.g., COVID-19).**Regulatory Requirement ongoing:** Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, (Office of the Inspector General), SAM, (System for Award Management), CMS (Centers for Medicare and Medicaid Services), etc.**Physical Demands and Working Conditions:** The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with ADA requirements, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.--- **Work Environment:** Team Member must be able to work effectively within an interdisciplinary team model, interfacing and collaborating with a wide range of clinical and social services disciplines who work together to manage the PACE participants' care. The work setting is in an Adult Day Health Center, primary care clinic, other healthcare settings like hospitals, emergency departments and participant home environment with moderate noise levels and controlled temperatures.**---Physical Requirements -** Requires corrected vision and hearing to normal range. Must be able to communicate with all staff, vendors, and clients. Requires manual and finger dexterity and eye-hand coordination; the ability to use department equipment. Requires lifting/carrying up to 65 lbs. and pushing or pulling 150 lbs. using appropriate body mechanics and equipment, with reasonable accommodation if needed.**---Visual, Hearing and Communication Requirements** - Requires corrected vision and hearing to normal range, with or without reasonable accommodation. Ability to communicate by way of the telephone with participants, customers, vendors, and staff.**---Pressure Factor -** Requires working under stressful conditions. Working conditions may be noisy and crowded and fluctuating indoor temperatures. Moderate pressure to meet scheduled deadlines. Potential for exposure to verbal aggression by Participants and/or their family members who may suffer from comorbidities such as dementia or mental health challenges.**---Environmental Conditions -** May be exposed to a risk of bodily injury through contact with moving instrumentation, toxic substances, medicinal preparations, bodily fluids, communicable diseases and any other conditions common in a healthcare environment. May be subjected to unpleasant odors.**COVID-19 Vaccination Policy**At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all of our employees and proof of vaccination prior to employment is required.**Our Commitment to Diversity, Equity and Inclusion**At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Keywords: WelbeHealth, Salem , Technical Analyst III - Epic or Athena, IT / Software / Systems , Salem, Oregon

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