Technical Analyst III - Epic or Athena
Company: WelbeHealth
Location: Salem
Posted on: August 7, 2022
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Job Description:
At WelbeHealth, we make the impossible, possible for underserved
seniors. We do this through utilizing and developing cutting-edge
healthcare and well-being service products especially for seniors
and their families. Now is your chance to join our talented team
that delivers unparalleled creative healthcare, insurance, social
support and more to seniors. We create senior well-being through
our courage to love, pioneering spirit and shared intention. These
values permeate everything we do. At WelbeHealth, you'll help
inspire that magic by enabling our teams to push the limits of
healthcare and well-being experiences and create the
never-before-seen!The Technology Associate is responsible for the
enablement of WelbeHealth's core and new technologies including,
but not limited to, EMR, CRM, and home-based technologies and
initiatives. Conducts training, proactively identifies and
troubleshoots issues, provides end user support, and complete
stable build and configuration, and maintains our enterprise
technologies as per the priorities and direction of the Technology
Director. The Technology Associate scopes, plans, and executes on,
new technology initiatives at the direction and prioritization of
the Technology Director and involves key stakeholders. The
Technology Associate collaborates effectively with colleagues and
stakeholders to promote the WelbeHealth values, team culture and
mission.**Duties and Responsibilities:**+ Conduct enterprise wide
trainings focused on core technologies and new technology
initiatives as per the priorities and direction of the Technology
Director+ Own configuration, planning, and execution of new market
launches in our core technologies and provide onsite 'go live'
support for end users+ Coordinate with Training Team to ensure new
technologies, technology initiatives, and/or technology updates are
reflected in training materials and curricula+ Travel to markets to
supplement training if needed, conduct workflow assessments, and
provide onsite support on core technologies when needed+ Research,
scope, plan, and execute new technology initiatives at the
direction, and prioritization, of the Technology Director.+
Complete all required documentation in a timely and accurate
manner.+ Protect privacy and maintain confidentiality of all
company procedures and information about team members,
participants, and families.+ Follow WelbeHealth policies and
procedures and participate in any required Quality Improvement
activities, staff training and meetings.+ Communicate regularly
with Supervisor and team regarding workload and priorities.+ Timely
completion of all mandated trainings and education.+ Timely
completion of all mandated occupational health screenings as
needed.+ Exercises flexibility in performing assignments as
business needs evolve.+ Other duties as assigned.**Qualifications
and Requirements:**+ Bachelor's Degree in relevant field.+ Master's
Degree in relevant field preferred.+ Minimum of three years'
experience in EMR training and implementation.+ Experience with
using or administering Salesforce application.+ Demonstrated
ability to learn new technologies and systems (hardware and
software) in new environments.+ Experience working in a regulated
quality improvement area: strong attention to detail and data
accuracy.+ Strong customer service orientation and experience
training physicians and nurses.+ Excellent organizational and
communication skills.+ Ability to work independently with minimal
supervision. ---Demonstrated ability to prioritize in a fast-paced
environment.+ Experience and competency working with people from
diverse backgrounds and cultures.+ Commitment to unlocking the full
potential of our most vulnerable seniors.**Medical
Clearance:**Required that Team Members must have medical clearance
for communicable diseases and up-to-date immunizations before
having direct participant contact. Additional screening may be
required as determined by the Medical Director and Human Resources
Director in order to protect participants and the community from
communicable disease outbreaks (e.g., COVID-19).**Regulatory
Requirement ongoing:** Must not be on any exclusion or debarment
from participation in Federal Health Care Programs at any time and
must remain in good standing with government regulators such as the
OIG, (Office of the Inspector General), SAM, (System for Award
Management), CMS (Centers for Medicare and Medicaid Services),
etc.**Physical Demands and Working Conditions:** The physical
demands and work environment characteristics described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. In
compliance with ADA requirements, reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions.--- **Work Environment:** Team Member must be able to
work effectively within an interdisciplinary team model,
interfacing and collaborating with a wide range of clinical and
social services disciplines who work together to manage the PACE
participants' care. The work setting is in an Adult Day Health
Center, primary care clinic, other healthcare settings like
hospitals, emergency departments and participant home environment
with moderate noise levels and controlled
temperatures.**---Physical Requirements -** Requires corrected
vision and hearing to normal range. Must be able to communicate
with all staff, vendors, and clients. Requires manual and finger
dexterity and eye-hand coordination; the ability to use department
equipment. Requires lifting/carrying up to 65 lbs. and pushing or
pulling 150 lbs. using appropriate body mechanics and equipment,
with reasonable accommodation if needed.**---Visual, Hearing and
Communication Requirements** - Requires corrected vision and
hearing to normal range, with or without reasonable accommodation.
Ability to communicate by way of the telephone with participants,
customers, vendors, and staff.**---Pressure Factor -** Requires
working under stressful conditions. Working conditions may be noisy
and crowded and fluctuating indoor temperatures. Moderate pressure
to meet scheduled deadlines. Potential for exposure to verbal
aggression by Participants and/or their family members who may
suffer from comorbidities such as dementia or mental health
challenges.**---Environmental Conditions -** May be exposed to a
risk of bodily injury through contact with moving instrumentation,
toxic substances, medicinal preparations, bodily fluids,
communicable diseases and any other conditions common in a
healthcare environment. May be subjected to unpleasant
odors.**COVID-19 Vaccination Policy**At WelbeHealth, our mission is
to unlock the full potential of our vulnerable seniors. In this
spirit, please note that we have a vaccination policy for all of
our employees and proof of vaccination prior to employment is
required.**Our Commitment to Diversity, Equity and Inclusion**At
WelbeHealth, we embrace and cherish the diversity of our team
members, and we're committed to building a culture of inclusion and
belonging. We're proud to be an equal opportunity employer. People
seeking employment at WelbeHealth are considered without regard to
race, color, religion, sex, gender, gender identity, gender
expression, sexual orientation, marital or veteran status, age,
national origin, ancestry, citizenship, physical or mental
disability, medical condition, genetic information or
characteristics (or those of a family member), pregnancy or other
status protected by applicable law.
Keywords: WelbeHealth, Salem , Technical Analyst III - Epic or Athena, IT / Software / Systems , Salem, Oregon
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