Customer Service Rep -Call Center / Technical Support Rep

Company: Butler Aerospace and Defense
Location: Salem
Posted on: June 26, 2022

Job Description:

Customer Service Rep -Call Center / Technical Support Rep Location: Salem, OR (97302) Job ID: #64325 Pay Rate: - $15p/h, higher pay w/ 3yrs of solid Tech Support experience Start Date: - ASAP Duration: Temp to Perm Shift: - -1st shift only - - - -Mon - Sun; - Work 4 -week days & -Sat or Sun Work at a beautiful Office with a Global Fortune 500 Company as a Customer Service Rep. Great -opportunity -to start a career with a huge -company! SUMMARY -

• This position is Inbound Customer Service providing Customer Service & -Technical Support Assistance for cutting edge Electronic Lockboxes and Access Keys to -the real estate industry. -
  • Candidates are expected to multi-task tools and screens to perform Technical Support Assistance via telephone in an efficient and effective manner, while maintaining courtesy -and professionalism.
    • Determine call resolution and document calls appropriately.
      • Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience.
        • Follow call-handling procedures to assure uniform support within the guidelines of the department.
          • Meet call handling, volume and productivity performance metrics.
            • Attendance and punctuality are essential functions of the position.
              • This -Customer Service Technical Support position is located On-site in an office call center environment.
                • Must be flexible with work schedule from the hours of -5:00am - 7:00pm - - -The Call Center is open 7 days p/wk. - There is only a 1st Shift -- -Mon - Sun; You work 4 -week days & either Sat or Sun. - -8hrs work & 30min Lunch. - After training -you will be given a set schedule - -
                • Shifts: 4 week days & SAT or SUN: - 5a-130p, 6a-230p, 7a-330p, 8a-430p, 9a-530p, 10a-630p, 1030a-7pm REQUIRED SKILL & EXPERIENCE
                  • High school diploma or -GED
                  • Pass a drug test -
                  • Pass a background check
                  • Need minimum of 6 -months of Call Center Customer Service experience
                  • Must have strong Customer Service soft-skills
                  • Proficient in Microsoft Office - Word, Excel, Outlook
                  • Must be able to communicate -information easily over the telephone and email
                  • Experience with ORACLE or ARIBA Software is A -plus
                  • Able to Interview ASAP & Start Working in 1 -2 weeks
                  • - Please send qualified Resumes -to Daniel - - -Please write -JOB ID # 64325 on -subject line of your email. CSR, Customer Service Customer service agent, inbound, outbound, interviewer, order taker, telemarketing, phone agent, call center rep, call center representative, call center agent, client -services representative, client services coordinator, client services rep, customer care, customer care rep, customer care agent, account services rep, CSA, -customer service associate, customer support, customer support rep, customer support specialist, member services rep, member services agent, technical support, technical support rep, technical support agent, tech support rep, tech support agent, client relations rep, client relations agent, Customer service advisor, telephone support rep, telephone support agent, sales support rep, sales support agent, phone agent, phone -banker Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.Job Requirements:Customer Service,Data Entry,MS Office

Keywords: Butler Aerospace and Defense, Salem , Customer Service Rep -Call Center / Technical Support Rep, IT / Software / Systems , Salem, Oregon