Technical Support - Work from Home
Company: C3/CustomerContactChannels
Location: Salem
Posted on: May 12, 2022
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Job Description:
Company Overview Join us on our mission to elevate customer
experiences for people around the world. - As a member of the
Everise family, you will be part of a global experience company
that believes in being people-first, celebrating diversity and
incubating innovation. Our dedication to our purpose and people is
being recognized by our employees and the industry. Our 4.5/5
rating on Glassdoor and our shiny, growing wall of Best Place to
Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their
uniqueness and strengths. With 13 centers around the world and a
robust work at home program, we believe great things happen when we
work with people who think differently from us. Find a job you'll
love today!Position Purpose:In this role you will take your
exemplary customer service skills, patience, understanding and
compassion to answer inbound phone calls for our clients' members.
You will answer questions related to their healthcare benefits. We
offer opportunity for you to earn additional cash incentives for
reaching your goals in addition to your base pay. We also offer
medical, dental, vision, and 401K benefits as well as earned PTO.
If you've got the skills to succeed and the motivation to make it
happen, we look forward to hearing from you.Job Requirements:---
Professionally handle a high volume of incoming calls--- Thoroughly
and efficiently gather customer information, assess and fulfill
customer needs and educate customers where applicable regarding
products and services--- Ability to utilize and navigate multiple
systems simultaneously--- Be dependable and meet all attendance
requirements--- Resolve customer issues via one call resolution
guidelines and/or escalated process--- Meet or exceed company and
client performance metrics--- Maintain a balance between company
policy and client benefit in decision making--- Continuously
evaluate and identify opportunities to drive process improvements
that positively impact our client and its customers--- Responsible
for call disposition or compiling and documenting customer
information as required--- Ability to accept and embrace changes
within the current business environmentQualifications:--- Ability
to pass a drug screen and background check--- Dedicated area to
work from in your home--- Internet speed requirement of 30 Mb/s for
download speeds and 20 Mb/s for upload speeds (Wireless access is
not permitted)--- Demonstrated passion for excellence with respect
to treating and caring for customers, especially senior citizens---
Strong decision making and analytical abilities--- Ability to
identify customer needs and clearly articulate products and
services--- Schedule flexibility to include weekends, evenings,
possible holidays and occasional overtime--- Highly developed sense
of integrity and commitment to customer satisfaction--- Meet all
attendance and dependability requirements--- Be a team player -Work
at Home Set-Up RequirementsStandard Connect and Speed -
Keywords: C3/CustomerContactChannels, Salem , Technical Support - Work from Home, IT / Software / Systems , Salem, Oregon
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