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Technical Customer Support II

Company: Danaher
Location: Philomath
Posted on: November 18, 2021

Job Description:

A wholly owned subsidiary of Danaher Corporation (NYSE: DHR), Sea-Bird Scientific (www.seabird.com) is headquartered in Bellevue, Washington. Sea-Bird Scientific is the world's largest developer and manufacturer of products for the measurement of salinity, temperature, pressure, dissolved oxygen, fluorescence, nutrients and related oceanographic parameters in marine waters. We offer products to support best-in-class oceanography and climate science. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Sea-Bird Scientific gives you access to a robust career development process and challenging stretch opportunities. Sea-Bird Scientific is proud to be one of Danaher's Water Quality companies. Through strong customer partnerships, the water platform advances the quality and delivery of water. Want to help us in this mission? About the role: The purpose of this position is to provide professional, timely and accurate support to all Internal and External Customers, for Sea-Bird Scientific products! The Customer Support II are the first point of contact for customers, providing a high level of technical support. The position is responsible for fielding of requests from clients on instrument use, troubleshooting, application, maintenance, and best practices. This role is eligible for a hybrid work arrangement in which you can work part-time at the company location and part-time remotely from your home. * Answer incoming telephone, video calls and emails in a professional and courteous manner * Ability to troubleshoot mechanical, electronic issues as well as software and data issues * Formulate professional technical responses to incoming support requests via Email or Web form * Use scientific software to plot, process and evaluate customer data * Input customer questions, quality or warranty concerns and feedback into organizational database * Establish and maintain effective customer relationships * Optimally communicate in a variety of settings: one-on-one, small and large groups, or among diverse styles and position levels * Build and deliver solutions that meet customer needs * Provide hands-on job training to coworkers as needed * Participate in process improvement projects * Work additional hours, as needed, to support department and meet deadlines * Develop, maintain and use sophisticated knowledge about products and applications * Provide technical training to customers, representatives, and co-workers * Provide feedback to product managers, sales and engineering about product improvements * Provide support for R&D and Science related projects Are you qualified: * Bachelor's degree in a Science or Engineering-related field (Oceanography, Environmental Science, Physics, Chemistry, Engineering, or Computer/Data Science preferred) * In-depth knowledge of Microsoft Office * 3-5 years' experience in a customer service-related field preferred * Experience with oceanographic instrumentation or research cruises preferred * Must have a valid driver's license and a good motor vehicle driving record * Basic knowledge of Windows network systems and serial communications protocols preferred * Experience with integrated systems, PLCs, or industrial applications a plus * Ability to read, analyze, and interpret and generate technical procedures * Ability to optimally present information and respond to questions from groups of managers, clients, and customers * Applied understanding of common scientific and engineering terminology * Multilingual skills a plus, particularly Mandarin * Ability to define problems, collect data, establish facts, and draw valid conclusions * Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and take care of several abstract and concrete variables * Integrate lessons learned, experiment to find new solutions, and readily tackle unfamiliar tasks When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. Danaher Corporation and all Danaher Companies require all US and Puerto Rico employees to be vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation as required by law. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you've ever wondered what's within you, there's no better time to find out.

Keywords: Danaher, Salem , Technical Customer Support II, IT / Software / Systems , Philomath, Oregon

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