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NEW ($20hr Salem) Associate Expert, Technical Care

Company: T-Mobile
Location: Salem
Posted on: November 17, 2021

Job Description:

We are hiring for January 5, 2022* At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. Technical Care Associate Experts work as part of a Team of Experts to astound customers with effective resolution, proactive identification of issues, customer education, and troubleshooting expertise. They resolve product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. This position requires strong multi - tasking skills and system navigation skills through use of multiple computer systems. They will file trouble tickets accordingly in collaboration with our Engineering team. This role is a learning role, where new experts are building skills and competencies in these areas while also demonstrating world-class skills in courtesy, concern, timely resolution, and relationship building. Call Center, Customer Service, Call Center Representative, Sales, Great Health Care Benefits; Customer Service Representative, Now Hiring, Call Center, Customer Care, Account Care, Hiring Immediately, Full Time At least 18 years of ageLegally authorized to work in the United StatesHigh School Diploma or GEDT-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others. Proficiency in a Windows-based environment Keyboarding proficiency Internet & automated systems savvy Able to work evening, weekend, and varied shifts as assigned Ability to multi-task effectively Ability to read and carry out instructions for specific customer resolution tasks Solid Understanding of T-Mobile Customer Care applications including but not limited to: Remedy, Samson, T-Community, VASA, QuikView, and Microsoft Outlook Great teammate, who collaborates with team members to achieve individual and team results Ability to exercise reasonable judgment in identifying and implementing solutions for customers ADDITIONAL GENERAL OR PHYSICAL REQUIREMENTS Ability to visually see information contained in written reports and computer databases Ability to sit or stand for long periods of time Ability to communicate verbally and electronically with customers and coworkers Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work: Competiive base pay plus serious bonus potential for top performers Benefits for part-time and full-time associates Medical, dental and vision benefits Matching 401(k) An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount Generous paid time-off programs Phone service discounts Education reimbursement Serious growth potential for your career Fun, fast-paced environment This is more than a job. It's a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It's time to explore an opportunity that could become the job of a lifetime. So apply today! Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns in an environment that thrives is vital Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional features and services, and collecting past due balances Uses resource documentation for reference and the automated training tools provided to deliver outstanding customer service Meets department efficiency and quality standards. Appropriately disburses adjustments and account credits in accordance with T-Mobile policy Approaches each call with a can-do demeanor and treats each customer with respect, courtesy, and a genuine desire to help Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency toward our core values and organizational requirements Support team initiatives and create an inclusive environment Equal Employment Opportunity We take equal opportunity seriously-by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Salem , NEW ($20hr Salem) Associate Expert, Technical Care, IT / Software / Systems , Salem, Oregon

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