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Technical Support Technician Call Center

Company: Butler America Aerospace L.L.C.
Location: Salem
Posted on: October 19, 2020

Job Description:

TECHNICAL SUPPORT TECHNICIAN CALL CENTER

LOCATION: Salem, OR (97302)

JOB ID: # 59550

DURATION: 12 month contract, possible perm hire

1ST SHIFT: 5:00 am to 1:30 pm

EDUCATION: High school diploma or GED, some college or degree preferred

JOB DESCRIPTION

The qualified candidate will be providing Technical Support via telephone to customers regarding Security Systems for homes and business Intrusion/Access/Video Systems.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED
* High school or equivalent education required, college degree preferred
* Experience in use of a volt/ohm meter
* Experience with basic electronics or PC systems knowledge
* Experience with network admin/IP, and operating systems
* Proficient in Microsoft Office Applications
* Must be able to communicate and share information easily over the telephone
* Preferred - Not required -One year experience installing or servicing security systems (Intrusion/Access/Video)
* Preferred - not required - One year Call Center experience

* Network certification preferred
* You will need excellent customer service skills as well as strong communication skills, trouble shooting skills, excellent follow-through and strong PC skills

JOB RESPONSIBILITIES
* Providing telephone troubleshooting assistance for Video, Access Control, Intrusion, and Fire Detection systems
* Communicate effectively to customers via telephone
* Use of support system tools (PC based systems and telephones)
* You will follow predefined procedures to identify, evaluate, solve and escalate issues

PREFERRED EXPERIENCE

* Preferred not required - Network installation/troubleshooting

* Preferred - not required - Bi-Lingual language skills (Spanish/English)

* Preferred - Not required -One year experience installing or servicing security systems (Intrusion/Access/Video)

* Preferred - not required - One year Call Center experience

____________________________________________________________________

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Keywords: Butler America Aerospace L.L.C., Salem , Technical Support Technician Call Center, IT / Software / Systems , Salem, Oregon

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