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Human Services Specialist 1 / Customer Service Guide

Company: Oregon Department of Human Services
Location: Salem
Posted on: November 12, 2019

Job Description:

Skills - Driver's License - Customer Service - Microsoft Office - Excel - Interviewing Benefits - Dental Insurance - Health Insurance - Paid Time Off - Vision Insurance - Paid Sick Time Announcement: REQ-23792 Oregon Department of Human Services Human Services Specialist 1 / Customer Service Guide 500 N Columbia River Hwy, St Helens , Oregon The Oregon Department of Human Services (DHS)/Self Sufficiency Program (SSP) is currently looking for experienced candidates to join our team. There are TWO permanent, full-time positions . These positions are represented by the Service Employees International Union (SEIU). WHAT'S IN IT FOR YOU: Collaboration in an open office with a team of bright, committed individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans . DHS has a commitment to recruiting and retaining a diverse workforce that includes members of historically underrepresented groups. If you are interested in becoming part of our team, please today! WHAT YOU WILL BE DOING: The primary purpose of this position is to be the first face of contact in most field offices for customers either entering the physical office or virtually through the online application portal or telephone communication, this position will contribute to the welcoming environment as families interact with the department. In supporting the day to day operations of the office, this position will primarily Support the infrastructure of the office, Provides financial desk responsibilities as assigned Supports the business support functions within the office. itional functions of this position may be to: Assist in the determining eligibility for SNAP benefits as needed Providing support to branch staff in supporting the work and the families using the case aid model. This position is responsible to make decisions regarding requests for information from the public. Decisions could include being referred to the community for resources or making appointments with DHS for services. This position, also, makes decisions regarding actions to take in emergent situations when dealing with hostile or angry clients. This position is responsible for making decisions when screening application for benefits. WORKING CONDITIONS: The employee's work will include constant public contact, including contact with customers under stressful conditions. High volume of computer work/keyboarding in a fast-paced team environment with d work spaces. May require a valid driver's license or other acceptable method of transportation. The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out-stationed sites within the district. QUALIFICATIONS, REQUIRED AND REQUESTED SKILLS: Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paper work (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.). College-level courses may be substituted for the experience on a year-for-year basis. A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications. THESE ARE THE SKILLS WE ARE LOOKING FOR: Experience working in a fast-paced environment Outstanding customer service in person, by phone and through email Communicate effectively both verbally and in writing Computer proficiency with attention to detail and accuracy Microsoft Excel - Basic Proficiency Microsoft Office Suite - Intermediate Proficiency HOW TO: Internal Applicants: If you are a current State of Oregon employee, you must complete an internal application through your Workday Employee Account; please close this window and log into your Workday account and through the Career Worklet . External Applicants: To for this position, click on the 'Apply' link above to fill out the online application and submit by the posted closing date and time. All applicants: How you meet the minimum qualifications and your experience related to the required and requested skills must be clearly reflected in the work history provided with your application materials. Complete the supplemental questionnaire(s). Attach a resume and/or cover letter if requested above. When completing your application, please be aware that Workday will log you out after 20 minutes of inactivity and will not save your application materials. Please be advised, you may receive multiple questionnaires in your Workday account after your initial application. Check your account regularly, to respond to these questionnaires. QUESTIONS/NEED HELP? For questions about the job duties or application process, contact **************************** , SR. Recruiter. Please be sure that you include the REQ number listed at the top of this posting. Have questions about Workday, and want some tips on understanding the state application process? Check out this link: ********************************************** If you need an alternate format to, please describe the alternate format needed or contact our ADA Office at, ************************** Learn more about Travel Oregon VETERANS' PREFERENCE Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference, veterans must attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veteran resources PRE-EMPLOYMENT CHECKS Employment will be contingent upon passing an abuse check, criminal records check and driving records check, and the information shall be d with the DHS, Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment. This position may access federal tax information. As a condition of employment, employees in any positions with access to federal tax information are required to pass enhanced background checks every five years, including fingerprint checks and verification with local law enforcement of electronic records in the Law Enforcement Database System (LEDS). WORK AUTHORIZATION DHS does not offer VISA sponsorships. Within three days of hire, successful candidates will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others to help us achieve our vision of a diverse and inclusive community.

Keywords: Oregon Department of Human Services, Salem , Human Services Specialist 1 / Customer Service Guide, Hospitality & Tourism , Salem, Oregon

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